Boots Kitchen Appliances Reviews

Name: Boots Kitchen Appliances
Address: Boots Kitchen Appliances c/o DRL Limited Aspinall House Aspinall Close Middlebrook, Bolton
Rating: 2.37

2.4 Rating 46 Reviews

30 %

of reviewers recommend Boots Kitchen Appliances

2.4

Based on 46 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

About Boots Kitchen Appliances:

Fantastic prices on Kitchen Appliances at Boots Kitchen Appliances with an outstanding level of service. Great offers on a massive range of over 4,000 kitchen appliances - save money now. Boots Kitchen Appliances offer over 4000 kitchen appliances at great savings from leading brands including AEG, Baumatic, Bosch, Candy, Cannon, Electrolux, Hoover, Hotpoint, Indesit, Miele, Neff, Rangemaster, Smeg, Tricity Bendix, Whirlpool Zanussi.Boots Kitchen Appliances is powered by DRL who also run Appliances Online, Appliance Deals, Marks and Spencer Appliances and Next Domestic Appliances.

Phone:

0844 879 3483

Location:

Boots Kitchen Appliances c/o DRL Limited Aspinall House Aspinall Close Middlebrook
Bolton
BL6 6QQ

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Boots Kitchen Appliances 1 star review on 4th June 2022

Vicky

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not deliver on delivery day, wait time to call them is very long, 60+ minutes total. Was told that the delivery driver that morning did not turn up, so they should have told us much earlier that it would not be delivered that day as we waited all day (if that reason was even true). The lady on the phone was very apologetic and kind and gave us a new delivery date and £20 back in apology. However, I cannot recommend this company as they are clearly unreliable. I have not received the boots points yet and other reviews have stated they did not get any either so its not worth ordering from here, everything they sell comes from AO.com anyway, which I have used before with no issues. Also boots appliances direct you to ring your delivery driver but obviously no calls got through to them, and at times it appeared that the phone was being declined due to different automated responses.”

Helpful Report

Posted 3 years ago

“I ordered an integrated Beko washing machine order number BTS8648373. The delivery was schedule for 13th Sept. I received a phone call from AO about the order confirming details and was told I would be refunded for the delivery. Never materialised. I got a call early in the morning of 13th to advise it was being delivered in the next 15 mins. All fine with me as it didn't impact my working day. Item was delivered all seemed fine, came home from work to do a long over due wash and the machine practically jumped out of the cabinet in the spin cycle. Had to turn it off as it was vibrating so much. Phoned Boots straight away after going through their delightful automated process and was told that an engineer would not be able to attend until October. Obviously I was very unhappy with this response. So the guy I was speaking to suggested that I arrange my own engineer and they (Boots) would make a contribution to the cost! Bear in mind I have already paid £90 for the 1st installation. He also mentioned that the problem could be caused by the transit bolts being left in place! As expected this just knocked me over the edge and I insisted that I speak to someone in authority. This did not happen as no-one was available at this point (early evening) but they promised they would call me back after they had spoken to someone the following morning. After a lot of hit and miss calls I eventually was told that I could expect an engineer on the morning of Sunday 18th Sept. I queried this as it was a Sunday but was told that was correct. I even made a phone call the following day to double check and again it was confirmed. I changed my weekend plans to accommodate this. Sunday morning came and went so I had to phone again to see what was happening to be told that no engineer had been scheduled, delivery did not know about it. I must point out that there are certain people in customer services who tried to help but at no time did anyone in authority deem it necessary to call to resolve this as a point of urgency. Finally it was decided that it seemed likely that the machine had still got its transit bolts in place so a replacement machine was ordered for 27th September. Again staff helpful but could only offer a free delivery as recompense. I don't know whether this meant no delivery charge for the replacement machine or the original one. In either case nothing has been refunded. Not enough anyway for this sort of hassle I feel totally let down by Boots, again like other customers I was only going through this route to get my points. It is certainly not worth it. I have had to make dozens of calls and going through the automated process I often ended up speaking to Beko who informed me that my warranty would not be valid if I accepted the original machine with the suspicion that the bolts were still in place. I have a new replacement machine now, the guys who delivered it had no idea about the history, again another failing in customer service.”

Helpful Report

Posted 7 years ago

“I brought a cooker on double points (main reason for buying it from Boots) They didn´t add my points after about 2 months I finally got Half of points and then had another battle for the remainder. They finally came through (I think) after 4 months but no one let me know they had finally sorted it. Completely rubbish if like me you are buying it from them due to points expect a battle Another unhappy bunny - Unbeatable.co.uk”

Helpful Report

Posted 12 years ago

“Total nightmare. If you need to change the delivery date to anything other than the one Boots decide you should have then you should cancel your order and walk away. Their computer system does not allow for a change in the delivery date - they admitted this to me - and because of a massive gap in communications between Boots and Wincanton the delivery company, they will deliver the goods on the wrong date. No matter how many times you call them to let them know you’re not going to be there, their poor delivery men will still turn up. Unhappy Bunny - Unbeatable.co.uk”

Helpful Report

Posted 12 years ago

Boots Kitchen Appliances is rated 2.4 based on 46 reviews