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Boots Kitchen Appliances Reviews

2.4 Rating 46 Reviews

30 %

of reviewers recommend Boots Kitchen Appliances

Company Reviews

2.4

Based on 46 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

Read Boots Kitchen Appliances Reviews

About Boots Kitchen Appliances:

Fantastic prices on Kitchen Appliances at Boots Kitchen Appliances with an outstanding level of service. Great offers on a massive range of over 4,000 kitchen appliances - save money now. Boots Kitchen Appliances offer over 4000 kitchen appliances at great savings from leading brands including AEG, Baumatic, Bosch, Candy, Cannon, Electrolux, Hoover, Hotpoint, Indesit, Miele, Neff, Rangemaster, Smeg, Tricity Bendix, Whirlpool Zanussi.Boots Kitchen Appliances is powered by DRL who also run Appliances Online, Appliance Deals, Marks and Spencer Appliances and Next Domestic Appliances.

Phone:

0844 879 3483

Location:

Boots Kitchen Appliances c/o DRL Limited Aspinall House Aspinall Close Middlebrook
Bolton
BL6 6QQ

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Boots Kitchen Appliances 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a NEFF oven about 19 months ago, and it suddenly started to short out the system. I rang Boots (waited about 15 seconds) and spoke to a very helpful guy, who spoke English, and he put me through to Neff and we had a 3 way conversation. It was arranged for an engineer to come out the following day, exactly on time, and it took him about 40 minutes to fix. In this day and age that is just fantastic service. I did expect to have problems, so was very pleasantly surprised.”

Posted 8 months ago

“Thank you to Jonathon and the home-working lady who processed my recent orders. They were at all times helpful and efficient and the delivery drivers were prompt and polite - also great added bonus of Advantage Card points. Overall, an excellent shopping experience.”

Posted 1 year ago

“I had a problem with a combination microwave through Boots Kitchen Appliances within 3 days of purchase and Kulsoom dealt with it in a first class way. I will have a replacement delivered tomorrow and my faulty one collected at the same time. Thank you Kulsoom for dealing with this in a most efficient way it was very much appreciated. I am very happy with the service. Thank you Kulsoom. 😊”

Posted 2 years ago

“Very please with the service. On time, they even took the old one away as an extra. Professional delivery driver and installer. Would use Boot Kitchen Appliances again without a doubt.”

Posted 3 years ago

“Really good value for money. Item delivered on time and a pre phone call made from the drivers. Added bonus - club card points”

Posted 3 years ago

“Great service cheers”

Posted 3 years ago

“Had my new dishwasher arrive today. To lovely guys unpacked, installed and removed old machine. Really impressed with the service. The price was good. Would always use this company again and would highly recommend.”

Posted 4 years ago

“Very quick and easy to use the website. Very good prices compared to other companies. Kept well informed about delivery date and time.”

Posted 4 years ago

“After a nightmare event and mix ups my replacement oven has at last been connected . I was so impressed with the team sent to me. Sam and his partner were professional and cheerful andobvious that Sam knew what he was doing, an excellent electrician . Many thanks. Please let me know that they did well.”

Posted 5 years ago

“Best service I have had from ordering to delivery. I ordered a T V for my father who is 92 years old which was not easy as he lives a few hours drive from me , the gentleman who took my order reassured me my father and myself would receive a phone call when he was the next delivery. We both had a phone call from the delivery men in his time slot his TV was unpacked and setup the installation was first class they did not leave until they were sure my father understood the setup. I would definitely recommend boots for any appliances.”

Posted 5 years ago

“right model fridge / freezer right price , delivered on time cleaned up after themselves rang to say when to expect delivery , use again ? of course”

Posted 6 years ago

“I ordered a fridge (fridge master) As my old one wasn't working any longer. Happy with the appliance. The size was good and small as expected. Silent fridge.”

Posted 3 years ago

“First time used and everything went according to plan with ordering and delivery of tumble dryer and the best price I could find. If you know your rights then you have no problem with sorting things out if things go wrong, just make sure you read up about it first, it's just a hassle though if Boots don't cooperate in the first place.”

Posted 4 years ago

“Best price for integrated frost free freezer, good delivery times and Boots points!”

Posted 6 years ago

“H2F-220waa-haier-upright-freezer Easy to reverse door, door easy to open as handle helps to break the vacuum. Good size baskets, light is handy CRITS Door reverse When reversing door, have to move plastic blanking plugs on left hand hinge bracket posistion to the right hand side. Unfortunatly they are impossible to remove without damaging them, so making them useless to reuse. Screw holes, where right hand door hinge was, are then visable, blanking plate (as at top) or spare blanking plugs should be inclued When moving the handle posistion, small dents are left where it was removed from. Soft plate between handle and door would prevent this Freezer alarm, Alarm is wrong description for the mouse squeek that it imits, you have to be almost in the freezer to hear it, Alarm needs to be as loud as an oven or microwave alarm.”

Posted 3 years ago

“Terrible Customer Service. Delivered fridge and two shelves had minor damage to silver trim. Rather than reject them, gave Boots the chance to send out replacement parts. Big mistake. Four months later after numerous emails, failed delivery dates, and five separate deliveries of the wrong parts, they say can’t get silver trim and I will have to accept white trim. Would not use them for anything again. Don’t be fooled by the Boots name, the customer service is terrible. Never get to speak to the same person and nobody takes responsibility to resolve the matter.”

Posted 4 years ago

“Ordered cooker on 17 December, paid in full for it. Was not advised of delivery date so on 6 January I phoned to enquire when I could expect my cooker. The item had not been ordered from the manufacturer and the particular model has now been replaced by a more expensive version. I am now waiting for them to confirm whether they are going to meet their commitment or cancel the contract. In the meantime the required delivery date is getting ever closer and it is looking more and more likely our new kitchen will be fitted without a cooker. Beware in using this company, do not be fooled by the Boots name. David Rogers - Unbeatable.co.uk”

Posted 12 years ago

“Did not deliver on delivery day, wait time to call them is very long, 60+ minutes total. Was told that the delivery driver that morning did not turn up, so they should have told us much earlier that it would not be delivered that day as we waited all day (if that reason was even true). The lady on the phone was very apologetic and kind and gave us a new delivery date and £20 back in apology. However, I cannot recommend this company as they are clearly unreliable. I have not received the boots points yet and other reviews have stated they did not get any either so its not worth ordering from here, everything they sell comes from AO.com anyway, which I have used before with no issues. Also boots appliances direct you to ring your delivery driver but obviously no calls got through to them, and at times it appeared that the phone was being declined due to different automated responses.”

Posted 3 years ago

“I ordered an integrated Beko washing machine order number BTS8648373. The delivery was schedule for 13th Sept. I received a phone call from AO about the order confirming details and was told I would be refunded for the delivery. Never materialised. I got a call early in the morning of 13th to advise it was being delivered in the next 15 mins. All fine with me as it didn't impact my working day. Item was delivered all seemed fine, came home from work to do a long over due wash and the machine practically jumped out of the cabinet in the spin cycle. Had to turn it off as it was vibrating so much. Phoned Boots straight away after going through their delightful automated process and was told that an engineer would not be able to attend until October. Obviously I was very unhappy with this response. So the guy I was speaking to suggested that I arrange my own engineer and they (Boots) would make a contribution to the cost! Bear in mind I have already paid £90 for the 1st installation. He also mentioned that the problem could be caused by the transit bolts being left in place! As expected this just knocked me over the edge and I insisted that I speak to someone in authority. This did not happen as no-one was available at this point (early evening) but they promised they would call me back after they had spoken to someone the following morning. After a lot of hit and miss calls I eventually was told that I could expect an engineer on the morning of Sunday 18th Sept. I queried this as it was a Sunday but was told that was correct. I even made a phone call the following day to double check and again it was confirmed. I changed my weekend plans to accommodate this. Sunday morning came and went so I had to phone again to see what was happening to be told that no engineer had been scheduled, delivery did not know about it. I must point out that there are certain people in customer services who tried to help but at no time did anyone in authority deem it necessary to call to resolve this as a point of urgency. Finally it was decided that it seemed likely that the machine had still got its transit bolts in place so a replacement machine was ordered for 27th September. Again staff helpful but could only offer a free delivery as recompense. I don't know whether this meant no delivery charge for the replacement machine or the original one. In either case nothing has been refunded. Not enough anyway for this sort of hassle I feel totally let down by Boots, again like other customers I was only going through this route to get my points. It is certainly not worth it. I have had to make dozens of calls and going through the automated process I often ended up speaking to Beko who informed me that my warranty would not be valid if I accepted the original machine with the suspicion that the bolts were still in place. I have a new replacement machine now, the guys who delivered it had no idea about the history, again another failing in customer service.”

Posted 7 years ago

“I brought a cooker on double points (main reason for buying it from Boots) They didn´t add my points after about 2 months I finally got Half of points and then had another battle for the remainder. They finally came through (I think) after 4 months but no one let me know they had finally sorted it. Completely rubbish if like me you are buying it from them due to points expect a battle Another unhappy bunny - Unbeatable.co.uk”

Posted 12 years ago

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Boots Kitchen Appliances is rated 2.4 based on 46 reviews