Every time I attempt to complete an order I fail "internal validation checks", and the worst thing is that they withdraw the money from your account which means that you end up having to wait over a week for it to return back to that account. Their customer service are useless at resolving this - they don't even seem to know why this happens themselves. I have never had such issues with Superdrug, Feelunique, Lookfantastic, Amazon etc. I would strongly recommend shopping elsewhere because this issue seems to be relatively common, and given their low rating on most review sites it makes sense to spend your money at someplace which is actually willing to finalize your order without unnecessarily withdrawing your money!