Login
Start Free Trial Are you a business? Click Here

Boots Reviews

2.6 Rating 1,888 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,888 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

Write Your review

Boots 1 star review on 6th April 2025
Brocky
Boots 1 star review on 19th March 2025
Anonymous
Boots 1 star review on 11th July 2024
Louisa
Boots 1 star review on 28th April 2024
Anonymous
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 1 star review on 8th October 2023
Vanessa Davies
40
Anonymous
Anonymous  // 01/01/2019
Whether it's the pharmacy or general Boots shopping I am so impressed by the staff every time I'm there in person. The warmth and helpfulness of the staff is absolutely second to none. Maybe this just happens in my local branch.....Motherwell Brandon Parade. The Boots App does need some work though!
Helpful Report
Posted 9 hours ago
I am extremely disappointed with the service I received at Boots Kings Heath Birmingham on 27th August. I was near the pharmacy counter with a question about a product. A member of staff had just finished serving a customer, but instead of acknowledging me or asking if I needed help, she walked away and went to serve another customer at the pharmacy. I then approached another member of staff on the shop floor, Hazel, to ask about a promotional offer. To my shock, she responded with a rude tone and unprofessional attitude. If I had been a mystery shopper, Hazel would have most definitely failed, as her behaviour did not reflect the standards expected in customer service. Having worked in customer service and care for over 20 years, I can confidently say this level of service is unacceptable. Staff in retail roles should be approachable, respectful, and attentive, because customers are the reason the business exists. Sadly, this was my second bad experience at this store, and I will not be returning. I hope Boots takes action to improve recruitment and training at this branch, as staff with such poor manners and disregard for customers seriously damage the company’s reputation.
Helpful Report
Posted 5 days ago
Emma at optician section of boots Peterborough queensgare was a delight , helpful , friendly and respectful, very impressed with her , top marks .
Helpful Report
Posted 2 weeks ago
Boots has really declined in service and quality over the years.
Helpful Report
Posted 2 weeks ago
I went into Boots in Elgin I approached a young lady called Marni she was on cash but came and assisted me with make up products she let me know she wasn’t a beauty consultant but she was very helpful she took the time to to show me what products I needed even applied to let me see what I thought. My friend and I went back a week later and both of us bought the products she helped us with she was very helpful and I will definitely be going back and will be looking for Marni. We need more assistants like Marni she is definitely an asset to your company. ver
Helpful Report
Posted 2 weeks ago
Don’t refund items that you send back as faulty Pathetic company won’t be using again.
Helpful Report
Posted 2 weeks ago
Served today by a lovely young lady in Stratford upon Avon. She was so helpful. Nothing was too much for her. I think her name was Ruby although she didn’t have a name badge on. She even helped me pack my bag. Well done Ruby.
Helpful Report
Posted 2 weeks ago
I just went to Boots pharmacy in Barry as I have a UTI. I had spoken to a Boots Pharmacy in my home town in Gloucester on Thursday afternoon, who told me to continue with sachets I had. Also to drink plenty of water & get some cranberry juice, which I did. Then was told if still have symptoms after 48 hrs to pop into any Boots while i was away, pharmacist could give me a P/x, which is what I did in Barry. But the pharmacy just said I have to much to do, can't see you today! So much for all the radio adverts I hear your Boots pharmacist are here for you, to save GP's. What a lot of rubbish, all she wanted to do was get rid of me to Tesco pharmacy in Cardiff, 10 miles away!
Helpful Report
Posted 2 weeks ago
Very good service
Helpful Report
Posted 2 weeks ago
My order of. 12 packs incontinence pads is now being delivered in 3 separate boxes. 1 large, and 2 smaller boxes. They used to be delivered in the largest box. Surely this is not environmentally friendly. Order confirmation 756025973 Regards
Helpful Report
Posted 2 weeks ago
My order of. 12 packs incontinence pads is now being delivered in 3 separate boxes. 1 large, and 2 smaller boxes. They used to be delivered in the largest box. Surely this is not environmentally friendly. Order confirmation 756025973 Regards
Helpful Report
Posted 2 weeks ago
I was served by Emily in Wakefield Boots on Sunday. She was so pleasant and helpful. I worked for Boots years ago and can't believe how much it has changed. You are lucky to find an assistant now,never mind one who enjoys their job and wants to actually serve you.Well done Emily.
Helpful Report
Posted 3 weeks ago
Placed an order on the basis of an offer emailed to me by Boots. The offer wasn't applied at check-out. Emailed customer services, but just got pointless, generic emails. They wouldn't cancel the order - told me I would have to take delivery and send it back. Boots are fine if everything goes OK, but any problems and their customer service is awful, rude and unpleasant.
Helpful Report
Posted 3 weeks ago
What has happened to Boots? The worst customer service I have ever encountered. False advertising left me being financially disadvantaged. Hours of unanswered complaint emails over two months. Finally received a letter from a Mr Harrison admitting liability but not offering any compensation. This company offers zero customer service and their Google reviews confirm I am not alone. Their stores are tired and unstocked. I don’t think it will be long before they disappear from the market place, I will never shop here again.
Helpful Report
Posted 3 weeks ago
Absolutely shocking customer service and very misleading advertising Very difficult to find you get charged for airport click and collect tried to complain to be talked over by call handler and told he was ending the call Avoid this company
Helpful Report
Posted 3 weeks ago
Last week I visited Boots in Trowbridge with my granddaughter to PURCHASE an Essie nail varnish strengthener. This was not available on the shelf. However on leaving the aisle I noticed a shop assistant closely watching me. Whilst I realise shop lifting is on the increase I am NOT A shoplifter and do not appreciate being so closely scrutinised in this way. Shortly before entering this shop we had been to Boots Opticians where I purchased a new pair of prescription glasses so I am really not interested in stealing a varnish costing a few pounds. I am 73 years of age and will never visit this shop again.
Helpful Report
Posted 4 weeks ago
To start only given one star as you cannot give none! A week ago Boots in Chard gave my prescription and a copy of my script to a random stranger. The script has details of my name address and date of birth, my doctors details and all of my medication. This was enough information for someone to commit a fraud in my name. I have spent a week trying to complain but am constantly fobbed of by the customer services team and told the manager I need to speak to is on holiday and will be back tomorrow! If you have any sense you will not get your prescriptions from Boots
Helpful Report
Posted 1 month ago
I spend a lot of money in boots, but no longer. The stores are outdated and the lighting is shocking, they appear to be saving in electricity and much more. The experience gets worse every time I visit There are very little if any staffed checkouts, and very few staff available to help. nearly all checkouts and stores are self service. It might be a good idea to review your offer, people sometimes need face to face support and advice, particularly elderly. Self service checkouts may be quick, and a cheaper option for the company but continually having to ask staff for help at the till, is annoying and stressful, I’m not trained as a checkout assistant !!! Today I spent over £100 on items, and my experience was extremely stressful, to cap it all I lost an item of over £40.00 by the time I got home! It just seems to get worse every time I shop, so now I’m moving next door to Superdrug which is a much more pleasant experience! No thank you Boot, there is no customer service so cat rate that !!
Helpful Report
Posted 1 month ago
Website is pretty terrible to use . Slow/not functioning half the time .Gave up on my order after trying several times . Had same experience when I tried again.Wont bother again. Will just buy elsewhere
Helpful Report
Posted 2 months ago
The staff in the Shrewsbury branch apart from one or two notable exceptions ESPECIALLY in the pharmacy are disgraceful. They don't give a damn about customers.I had a badly bleeding toe today so I bought some antiseptic wipes and plasters in Boots to deal with it and asked if I could use their consulting room. All I got was a no.
Helpful Report
Posted 2 months ago
Boots is rated 2.6 based on 1,888 reviews