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Boots Reviews

2.6 Rating 1,860 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,860 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

Write Your review

Boots 1 star review on 6th April 2025
Brocky
Boots 1 star review on 19th March 2025
Anonymous
Boots 1 star review on 11th July 2024
Louisa
Boots 1 star review on 28th April 2024
Anonymous
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 1 star review on 8th October 2023
Vanessa Davies
40
Anonymous
Anonymous  // 01/01/2019
Just been told by a boots pharmacist to look online for recommendations for anti malarial drugs, decide which ones I want then come back and buy them
Helpful Report
Posted 2 days ago
I would give no stars if possible. Ordered a cot to be delivered to store 16th May. It was dispatched the next day. It has still not arrived 1 week after due delivery date. Customer service said nothing they can do cannot track it in their system. CS lied and said they would reorder and have it to me by today. On the call today they said the reorder had not yet been approved and approval could take 14 days and to expect a further 3 to 4 days for delivery. Refund would take 14 days as well. CS say they cannot escalate as the people who deal with this are not customer facing and cannot be contacted. I have explained this is a gift for someone who is due to have their baby and we really need a delivery date but they have said they cannot do that. Very very poor customer service. Always thought Boots was trustworthy but I no longer hold that opinion.
Helpful Report
Posted 6 days ago
Awful customer service. Ordered a very expensive perfume for next day delivery. Shows it was delivered to a door and a signature but both not myn. After reaching out it’s over 2 weeks and constant calls and emails with no response or a basic reply and having to go through 20 different options on the phone. I’m still out of pocket £150 with non perfume and having to hit something else as it was a gift. What’s taking so long to investigate!! Been nearly 3 weeks ffs useless 😡
Helpful Report
Posted 1 week ago
My advice would be to shop around for whatever you need. Boots is a very expensive shop. Take this one item for instance; Drops for dry eyes. £3.90 in Boots, £2.80 in Sainsbury's. Both 10ml, both produced by East Midlands Pharma Ltd. Why such difference in price? The phrase rip off springs to mind.
Helpful Report
Posted 1 week ago
I've been waiting for important tablets since before the Easter holidays, from Boots, Berwick upon Tweed,if I don't get these tablets soon I'm going to be very ill & end up in the psychiatric hospital, I know it's not their fault as this is a supply problem, but it's an inconvenience.
Helpful Report
Posted 1 month ago
We purchased a very expensive Dyson hairdryer for £330, we didn’t think it was worth the price and returned it back to Boots. We used the Boots return portal and tracked the parcel via Royal Mail back to the Boots return center and now Boots are refusing the refund or return our Dyson. We are now £330 out of pocket and minus the Dyson and Boots are not interested. This is theft and a crime.
Helpful Report
Posted 1 month ago
I’ve been disappointed with my recent visits to Boots Pharmacy. Compared to other providers😉, the experience is lacking. I’ve since tried Xitromeds, and the difference in service quality was like night and day. Boots still has potential, but right now, it's falling short. The staff often seems overwhelmed and not very attentive, and getting help takes far longer than it should. On one occasion, my prescription was delayed without any clear explanation, which was really frustrating. The overall service feels rushed and impersonal, like you're just another number in the queue.
Helpful Report
Posted 1 month ago
I made an online Boots order of pain killers, Piraton, bamboo cotton buds and a bottle of Milton fluid. The parcel arrived swiftly but to my horror, when I opened it, I discovered the Milton fluid had leaked onto my purchases and had saturated the inside of the parcel. Luckily it had not yet soaked all the way through to the other side of the cardboard box or that could have been a very bad situation for the postman's hands, uniform, and other parcels in the van. It's unbelievable that a warehouse would consider it a good idea to send a bottle of Milton (bleach!) loose in a parcel with no plastic or protection wrapped round it. Hazardous products should surely be labelled as such should they not? I immediately took photos and emailed Boots informing them of the condition of my order, saying I looked forward to hearing from them very soon regarding the situation. A standard email came the following day asking me to confirm my details which I did right away. I expected to hear back from customer services personally apologising for the inconvenience and saying lessons would be learned from the situation but nobody got back to me! I was also left wondering whether the other products in the parcel were OK to use or not? The tablets and bamboo cotton buds come in cardboard boxes and I was keen for reassurance on whether I could safely go ahead and use them or not. Later that day I received an automated refund for just the amount of the bottle of Milton fluid (£2.85). In the past, I've had the whole price of my order refunded for less serious leaked liquid situations from other companies. The order only came to £23.49 so I have to say I was a little surprised Boots did not do this for such a dangerous leak. I left a Trustpilot review and received an AI response saying "this falls short of our high standards, and we’re committed to resolving it swiftly" but it's a day later and still no email from Boots. I'm considering taking my custom elsewhere in future as they make it very difficult to email them (which is my preferred method of contact). It used to be easy to email them and a response would come swiftly from a real person. They appear to have gone down the AI route which is very worrying. I've shopped at Boots all my life and would never wish to see it disappear but I really am very disappointed in them right now.
Helpful Report
Posted 1 month ago
5 days for a reply and then some robots wants a load of GDPR info. Absolute joke. Asked for official complaints procedure and no response. I guess you will end up like WH Smith!!
Boots 1 star review on 6th April 2025
Helpful Report
Posted 1 month ago
After losing all my money on this platform, Miss Violet assisted me in recovering it! Reach out to +1 (667) 487-5571
Helpful Report
Posted 1 month ago
I visited Boots Trinity Retail in Bolton on Tuesday 1st April, Bellma a member of the boots counter staff was absolutely a delight to deal with, she is very friendly, helpful, courteous, professional and extremely efficient. Belma addressed my query brilliantly credit where credit is due, I could not fault the service I recieved.
Helpful Report
Posted 1 month ago
Due to fraudulent activity that halted my withdrawals, Supreme*asset7*@*gmail*.com stepped in and helped me reclaim my funds.
Boots 1 star review on 19th March 2025
Helpful Report
Posted 2 months ago
I was served by Karen at the Boots store at Rotherham Hospital. Customer Care is obviously very high on her agenda. Thank you, Karen. You were welcoming, friendly and very helpful.
Helpful Report
Posted 2 months ago
The assistant at the check out - Sarah C in the Hamilton, South Lanarkshire Store She is always so patient and helpful, every time I go in to the store. Nothing is too much trouble for her
Helpful Report
Posted 3 months ago
My online order was promised on 12th February and still hasn't arrived on 18th. Customer services say they cannot help until 20th. The customer care system is quite infuriating and unhelpful. When I asked to speak to a manager I was told no-one was available and that even if there was, they would just tell me the same thing. Then she abruptly said goodbye and hung up. Now that I've lifted my chin off the floor, I've decided that the only way to get my point across is through the review forums. I honestly couldn't believe how bad the reviews are for Boots and would have used Superdrug had I known!
Helpful Report
Posted 3 months ago
Online ordering is now totally impossible. up to November 2024 I was able to order every 6 weeks or so without any problem. Now after trying several times on different occasions my order gets up to payment and is then rejected saying I have failed validation checks. Customer services say they can't help and I should just keep trying or order by phone. When I tried to order by phone I was told that the order would agin be rejected as the algorithym on my account would still be present so the order would be rejected. this means I can no longer order on the Boots website or by phone. Customer services were of no help whatsoever and indeed were very rude at times. I checked on line after another failed attempt to order and forund that manyn people were complaining of the same happening and also rated customer service as awful.
Helpful Report
Posted 3 months ago
I would not give one star if possible the way a loyal long-standing customer has been treated. My last on line order was late last year and since then My debit card has persistently been unprocessed. This is despite spending much time getting through to my bank to verify that my card has not been blocked. I have sent emails, made telephone calls to customer service and promised return calls that never come and after trying different payment ways without success. Now it says my e-mail address is no longer recognised! Being housebound life is impossible anyway and “caring” Boots has not made it easy. I am appalled that no one seems to want to help.
Helpful Report
Posted 3 months ago
The price has suddenly shot up from £5 to £10 and when I was trying to order about 10 days/2 weeks ago boots message kept saying sorry we couldn't take your order, so when I contacted boots they said they will pass it on to their it department as its probably a technical problem on their side as I tried on 2 different phones. They still haven't got back to me and now the price is up by £5. Not happy about that. Who would be.
Helpful Report
Posted 3 months ago
Had an eye test and examination on Saturday, staff were very helpful as usual especially Enaam, Avish and Shirin, made me feel at ease, all done in a professional manor and no hanging around. Thanks Guys.
Helpful Report
Posted 3 months ago
Yesterday I had a frustrating experience at Boots that has left me quite disappointed. After purchasing items using the self-scan till, I quickly realized I had chosen the wrong ones due to rebranding that made the colors look similar. I returned to the store within just five minutes, but the assistant refused to process a refund. Despite the presence of several staff members, I felt dismissed and unhelped. I reached out to Boots Support on Twitter (X), but unfortunately, they were also unhelpful. This experience has really tarnished my perception of the brand. I expected better support, especially as a long-term customer. It's disheartening to see such a lack of assistance when I needed it most. Also the app experience was poor, unable to pay for items so I go to the store and many unavailable.
Helpful Report
Posted 4 months ago
Boots is rated 2.6 based on 1,860 reviews