I would give no stars if possible. Ordered a cot to be delivered to store 16th May. It was dispatched the next day. It has still not arrived 1 week after due delivery date. Customer service said nothing they can do cannot track it in their system. CS lied and said they would reorder and have it to me by today. On the call today they said the reorder had not yet been approved and approval could take 14 days and to expect a further 3 to 4 days for delivery. Refund would take 14 days as well. CS say they cannot escalate as the people who deal with this are not customer facing and cannot be contacted. I have explained this is a gift for someone who is due to have their baby and we really need a delivery date but they have said they cannot do that. Very very poor customer service. Always thought Boots was trustworthy but I no longer hold that opinion.