Boots Reviews - Read 1,611 Genuine Customer Reviews

2.8

Based on 1,611 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boots, Leigh (Lancs). Staff member more interested in talking to her family members than serving me. Ignorant & poor. Unlikely to go again.”

Helpful Report

Posted 5 days ago

“I spoke with pharmacy Northgate Newark yesterday about an urgent prescription after being at A&E. They promised delivery today. Not arrived. Proven by CCTV. I have called all numbers in and no reply. Why provide such an important service if your unable to provide. Lives can be put at risk. NOT GOOD ENOUGH.”

Helpful Report

Posted 1 week ago

“I ordered some perfume for my daughter’s birthday two weeks in advance. I chose for it to be delivered to store for convenience as I work long hours. My order didn’t arrive. I could see it had been dispatched but not delivered. I called the number given to me by the lovely woman in store and was greeted by a man who passed me onto someone else who told me my order had been ‘lost’. Neither of them apologised. She reordered my product to be delivered to store on the Friday, just in time for my daughter’s birthday on the Saturday. Again the same story - the product had been dispatched but ‘misplaced’ when I rang! How is it that two bottles of perfume go ‘missing’ ? The woman on the phone was very apologetic but wanted me to go to the hassle of waiting for a refund (3/5 days) that then I had to reorder! Disappointing service as I’m now having the hassle of finding my daughter another present which is also late. Not good enough Boots”

Helpful Report

Posted 2 weeks ago

“I bought a foundation which was already use in but the put it in a pack when i spoke with manger boots in Westfield she refused refunded vey rude she doesn’t care about customer service and staff works their is also very rude don’t care about customer service”

Helpful Report

Posted 3 weeks ago

“Appalling arrogant customer service by the staff assigned at the cosmetics and perfume section at Boots Queensway London W2 6LS. I picked up my online order from the shop and discovered that there is one item missing and told it to the staff at the till. Then we went to this "senior acting arrogant staff" who asked the other staff from the till if she saw me opening the pack, if she was sure I opened it in the shop... it wasn't even 5 mins that she handed it to me... this arrogant staff made me feel like I'm not telling the truth... "no sorry for the missing item... just making sure that I'm telling the truth"....the missing item is a pack of baby cotton wool pads and luckily I got a very small bag... disgusting customer service!!!”

Helpful Report

Posted 1 month ago

“Website is awful! Come on boots for such a big company this is not acceptable”

Helpful Report

Posted 1 month ago

“Utterly ridiculous prices!! My local store, in Dover, has a Savers right opposite. Whatever Boots are selling which Savers do, it will be much cheaper in Savers. Why on earth do Boots not work this out and lower their prices. I read recently that Boots are having problems financially and I am not surprised.”

Helpful Report

Posted 1 month ago

“Boots, college surgery, Cullompton, this pharmacy has been going down hill for some months, the queues are out the door, with one poor member of staff fighting gallantly against the tide, three other woman today just discussing their holidays oblivious to the customers waiting., when finally served I did complain politiely about the length of time it took and was told in very clear terms "well you can use another pharmacy", I have taken her up on her suggestion. I am another customer lost.”

Helpful Report

Posted 1 month ago

“I was refused a refund on an item. Although the Till didn't give me a receipt I did use my boots advantage card, so.my purchase could have been checked on the Retailex system”

Helpful Report

Posted 1 month ago

“I had an urgent vaccine appointment booked at 426-427 Strand, London Boots only to find out that the pharmacist didn’t show up at work and nobody had the courtesy to cancel the appointment or make a phone call to let me know. There was no manager on site as well, the whole pharmacy was in the hands of a young substitute not employed by Boots who was not allowed to do anything. The customer service was even more shocking. A lady called Christine answered my call, she was incapable to perform even a basic task, unbelievably rude, unprofessional and totally out of line.”

Helpful Report

Posted 1 month ago

“Myself and my sister both saved up our boots points to treat ourselves and when we went into the store to spend it my sister was told her card was invalid yet she managed to collect over £20 pounds in points and I got told I can only spend £5 of my £13 in points. Due to the deceit and False advertisement we are no longer using the boots store. I’m outraged that they can even do this to their loyal customers. We will now be going to Superdrug where they actually keep to their word and don’t steal off their customers. The boots company is struggling at the moment but they shouldn’t be taking it out on their customers. I strongly recommend you AVOID”

Helpful Report

Posted 1 month ago

“Went into Boots Axminster this morning to print photos. Photo machine seemed to be switched off. I called over 'excuse me I wonder' before I said anything else the member of staff(pharmacist not with a customer) raised her hand 🖐️ to me in the classic talk to the hand gesture. When she did come over.. just at the end of the counter she told me the machine was not working, & then produced a sign. I take a dim view to talk to the hand🖐️ Why not say I'll be with you in a moment? if something is out of order then display a sign! I was on my way to work to open up another shop in the town. The 🖐️ also says my time is more important than yours... It's not. Very poor customer service Boots Axminster.”

Helpful Report

Posted 1 month ago

“I had a pair of Timberland boots and the first time I wore them on a hike both soles came off (and I had to walk back in my stocking feet). The only thing worse than the poor quality of Timberland’s boots is their customer service.”

Helpful Report

Posted 2 months ago

“Shameful! Made an order on Saturday to be delivered to the store on Monday. On Monday there was no delivery, no email to apology or explanation. Emailed them then got response after 5 days! They send refund but that was it! No apology nothing! Disgusting never again”

Helpful Report

Posted 2 months ago

“Terrible. Ordered and paid for next day delivery received a text message saying parcel delayed because of a high volume of deliveries. Tried tracking parcel no new information came up,emailed boots no reply. Still not received parcel, waited all day. Disappointed”

Helpful Report

Posted 2 months ago

“Placed an online order and when it arrived one item was missing. Boots promised me 500 points to make up for this but over one month later I’ve yet to receive these points. This is despite several attempts at me chasing them up. Either my attempts get ignored or answered in a very dismissive way. Clearly very little care when it comes to customers service. Never experienced such problems with Superdrug so will be using their online services from now on instead.”

Helpful Report

Posted 2 months ago

“Just tried to place an order on their website. I got a message saying "there was a problem processing your payment please use another card". Which is strange as I place the same order using the same card on Superdrug's website, about 1/2 hour later and the payment went through with no problem. Congratulation Boots you have lost a customer and money today.”

Helpful Report

Posted 2 months ago

“Don't pay the extra for Next Day Delivery!!! Just spoken to customer services regarding an order that was expected today and they admit to knowing that couriers can't keep up with Next Day Delivery orders yet they haven't removed the option from their website and are happy to take your money. I would also advise Boots hand out some tissues to their call centre staff so members of the public to have to listen to them sniffing throughout the conversation.”

Helpful Report

Posted 3 months ago

“Ordered some photos on line and arranged to collect them from my local store. The order took longer than expected and when I did visit the store the customer assistant was very unwelcoming with no conversation or apology whatsoever . Not acceptable .”

Helpful Report

Posted 3 months ago

“So I ordered a pushchair for next day delivery as my pushchair had broken. When it arrived it was the wrong pushchair, I called customer services and after 2 hrs we managed to agree for them to collect it the next morning and then once they can see DPD has collected it they would immediately issue a replacement so I can get the right pushchair as soon as possible, the second puschair arrived a day early so i was happy but guess what they had sent out the same WRONG pushchair out again. so after a week of carrying my toddler around in my arms on public transport, I still had no pushchair and when I called to speak to a manager again, I was told as we have already issued a replacement we can issue another we will only collect the wrong pushchair and issue a refund and then you would have to buy the pushchair again a process that will likely take another week or so. No help no resolution, just sorry we messed up we will take our item back now. Inconvenience doesn't even describe it... SAVE yourself the trouble spend a little more and buy from a reliable company. I can't believe this is the Boots I grew up with I've received better customer service from the corner shop!”

Helpful Report

Posted 3 months ago

Boots is rated 2.8 based on 1,611 reviews