Boots Reviews

Name: Boots
Address: Boots Customer CarePO Box 5300, Nottingham
Rating: 2.59

2.6 Rating 1,940 Reviews

38 %

of reviewers recommend Boots

2.6

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

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Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

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"Failing of contractual requirements by not delivering my parcel to my building\r\nMy daughter placed an order for two electric toothbrushes, a hairdryer and shampoo ( 192 pounds!) for the delivery date of the 19th September 2023. I was staying with her then, and waited the whole day for the delivery. It did not arrive and has never come. We phoned Boots that evening and were told we had to wait 24 hours before reporting it.\r\nWe phoned (20th) the next day and were told it had been delivered. It had not. I had also been in the day of the 20th as we were expecting various deliveries, and I kept checking if we had received any deliveries.\r\nWe emailed and phoned again and were told we had to wait 72 hours before an investigation could be logged.\r\n\r\nThe Royal Mail had a photo on their system showing delivery. It was a photo of a building area not anywhere in our building. We sent an email including their \"proof of delivery\" photo and photos of our building showing how it could not possibly be our building, so it could not be used as proof of delivery, instead, it was proof that it had been incorrectly delivered.\r\nAfter numerous emails and telephone calls, We were informed on the 7th of October that the Royal Mail had investigated and concluded that the parcel had been delivered. Boots's contractual requirements had been met, and we would not receive a refund.\r\n\r\nI am distraught and disappointed. The fact that the Royal Mail photo was not of our building, there was no option to have a signed delivery for a high-value item, and it is Boots who has a contract with Royal Mail for delivery, not us; how could they conclude that their contractual obligations had been met. This is a large sum of money to lose as Boots, who has a contract with Royal Mail for deliveries as their carrier, are failing in their \"contractual requirements in relation to this order\" as Royal Mail did not deliver the parcel to the correct building which resulted in us not receiving our parcel at all. We should not bear the consequences of their mistake.\r\n\r\nBoots suggested we \"contact your local authorities if you believe the parcel has been stolen from your property\". We cannot do this as the authorities would conclude that the parcel was never delivered to our building based on the photograph provided by Royal Mail and an examination of our building. It would be evident to any observer that they were not in the same building.\r\n\r\nDate of experience: 19 September to October 07, 2023"

Vanessa Davies

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting customer service. they charge £5.95 for next day delivery then use a cheap and nasty company (DHL Ecommerce) who don't deliver. When you contact Boots they treat you like YOU'VE done something wrong. Nobody wants to know. Parcel is stuck in depot with no delivery date pending. Asked Boots to recall it but they won't. Consequently I have no money and no parcel and that's ok with them because I am just one, insignificant person NOT a valued customer. They could've sent the parcel with a reliable company but greed took over. Emailed CEO, email just bounces to a 'senior' customer services advisor that is rude and unhelpful.”

Helpful Report

Posted 4 days ago

“I am using Clairol Studio Hair Colour, and now Boots stopped having this brand on its stores. How am I supposed to colour my hair now? You cannot just change brands, because the colours are different. Clairol has other brands, but Clairol Studio is different. And I don't shop online, so I am not getting this online!!! No way, shopping online is dangerous and more expensive. If you stop stocking a product in you shop, you will have to provide an alternative for a similar product, and its not happeing, the other.products are different. How are you supposed to maintain your customers if you keep changing the products? What a rubbish service”

Helpful Report

Posted 1 week ago

“I am very dissatisfied with Boots UK and their unacceptable handling of my order. My parcel was irresponsibly left outside my door without my consent or any notification. When I returned home, it had been taken. Despite this clear delivery failure, Boots insists the parcel was “successfully delivered” and has refused both a refund and a replacement. This is completely unacceptable. I have also spoken directly with the courier, who confirmed they were penalised for failing to deliver the parcel. This means Boots has already received compensation for a failed delivery, yet I have been left with nothing — no order and no refund. This is not just poor customer service, it is fundamentally unfair treatment of a paying customer. I expect accountability and a proper resolution. Based on this experience, I strongly advise others to avoid ordering from Boots.”

Helpful Report

Posted 1 week ago

“I needed to buy cystitis medication while on holiday in Llandudno, I went into the Boots store in the shopping area and the pharmacy was shut between 13.00 and 14.00 pm,even though I could reach the packet another assistant said I couldn't purchase it another till I would have to come after 2pm. Which I couldn't do. I needed to go down to the retail park in Llandudno so thought I would purchase at the Boots store there. Alas another were shut until 3pm. As I was on foot and walk with a stick I had to give it up as a bad job. Come on Boots look after your customers.”

Helpful Report

Posted 2 weeks ago

“I want to ensure boots this matter not going away at all !!! I have gone into boots today to get my medcation which i have forgtton to collect. Up entering and wanting to collect my medcation today spoken to someone and first who told me some of medcation and i question this. Furthermore to note that when they found my meecation i wanted to check its was all there and make sure 0 missing . Up on norticing medcation missing was missing havinh put in more approx 6 slips. I questioned this one of boots staff told this not the case and further she starttee to tell me i didnt . I told her excused me i know what i put in too boots. I have then asked for senior manager of store and this female came along who told me she pharmacy manager. She was extermlely unhelpfull reflused to give me her first name plus pin number She told me which i have recorded i being agrresive and caused torally unness problems. I attamped to take photo to confim who person was and she hold up my box without my permison telling me i have no right and youre going to get barred from store . Further to report she countined too argue with me being argesive too . She also calls secuirty too . I also told them i want all my medcation slips comming back to spin but blanked what i said and issued them too me . She issuee a barring letrer and signed it has the store manager and lied too me and relfused too give me her first name. She caused it all when i asked for her first name too make a complaint about she keeps asking me why etc . She made ill and made my mental health rock bottom causing to attend a&e thourghts of killing my self tonight too . Ps she also reffer been done about pharmacy manager too . Ps got photo but cant upload them”

Helpful Report

Posted 3 weeks ago

“I would avoid ordering from Boots online at all costs. On 23rd Feb ordered Chanel perfume to be delivered to local store for collection on 27th Feb. Received notification of item dispatch on 24th and then that was last contact we ever received from Boots. Checked twice with store but they never received item but had to wait another 7 days before I could make a complaint. Today, nearly 2 weeks after placing order, contacted customer service who informed me it may have gone to wrong store, but didn't know which one, so obviously tracking within Boots doesn't work efficiently. Requested a refund and advised this could take up to another 2 weeks, so in total 4 weeks from placing a simple order to possibly receiving a refund. Worst service ever”

Helpful Report

Posted 1 month ago

“Tried to use 'photo' print facility...Used to be so easy to access, quick print off photographs from my mobile...not any more! Photoprint facility would not 'recognise my 'phone', no-one there to help. If you're going to make a facility difficult to use, please make sure there are members of staff to help!”

Helpful Report

Posted 1 month ago

“Awful. Wouldn’t even give them 1 star. Never order anything expensive from them. I received my parcel which had been opened and expensive perfume missing. Rang straight away and was told I’ll be refunded non problem as it shouldn’t have been left in flats on my door. Well couldn’t be further from the truth. I’ve fought for weeks woth boots with them declining my claim because it was received!! I’m going through my bank but boots are still rejecting it. I’m £150 down and without my stuff I’m sooooo mad 😡 the worst company I’ve dealt with when it comes to having any issues with my parcel.”

Helpful Report

Posted 1 month ago

“Apalking customer service, no delivery received after stating it would be delivered 5 days ago, they can’t even tell me where my order is.”

Helpful Report

Posted 1 month ago

“Huda Beauty products smells blood , take them of from your shelves”

Helpful Report

Posted 2 months ago

“I am extremely dissatisfied with my recent experience after placing an order with Boots. At the time of purchase, I was clearly informed that I would receive bonus Advantage Card points as part of the offer. However, I have now been told that I will not receive these points. This is very disappointing and feels like false advertising. I made my purchase based on the understanding that the bonus points were included, and had I known this was not the case, I may have reconsidered my order. I expect this issue to be reviewed and resolved promptly, as customers should be able to trust that advertised promotions will be honoured.”

Helpful Report

Posted 2 months ago

“Boots are refusing to refund me for an order which was incomplete. The missing item cost £180. Such disgusting service from a retailer I’d previously respected. I definitely won’t be purchasing from them again.”

Helpful Report

Posted 2 months ago

“I have arrived to Boots in Castle Quay in Banbury at 14:01 and asked this young ladie in green jumper and wearing eye glasses for a prescription. The young lady told me that itwas not ready and that it would take a few hours to be ready. I went back homme and as I was entering the house at around 14:30 a message arrived on my mobile telling me the prescription was ready. I went back to boots and on my arrival the young lady mentioned above was having a lough with other staff as on the previous time and a man with white coloured hair was at the counter. I told him that his colleague told me it would be ready only in a few hours and he became rude and harrogant anf throw the medicines at me. Clearly the staff at this farmacy boots store have a culture of being rude, harrogant and desrespecting the custmers for no reason. As I told the white hair coloured man, his colleague should have asked me to wait and not telling me that it would take a few hours when in fact it took a few minutes. As for this white coloured hair man he should have appologised for what she did but instead he behaved in the most incompetent way by becoming rude, harrogant and threw the medicines bag at me. It was the first time they behaved that way, another one will not be tolerated as I will move to another farmacy. This mans behaviour was also a very bad example for the young lady, he clearly showed that hge is not fit for the job and should not be dealing with public.”

Helpful Report

Posted 3 months ago

“Boots Ireland has cancelled my Christmas, I ordered online the entirety of my Christmas presents for family and friends, with a delivery date of December 23rd. Why the hell take Christmas orders if you can’t guarantee them for Christmas ?? I have tried emails phone calls and even store visits, but no reply from anyone, nor did anyone in store care. In the end the only people that could give me answers were a post, who confirmed the order as of today Christmas Eve, hasn’t even been posted by Boots. So you took my money for Christmas presents and literally couldn’t be bothered even to tell me, answer a phone call or reply to an email that they wouldn’t be here for Christmas. If I could give no stars for this I would. Absolutely devastated and let down. I’ll never use or recommend boots to anyone ever again.”

Helpful Report

Posted 3 months ago

“Ordered 18th December for collection 23rd December. Dispatched but not delivered to store 24th December. No email sent about a delay. No remedial action from customer services. No promised call back from customer services. Same problem I encountered in August and assuming it’s another theft from the depot., Wasted Christmas Eve morning trying to speak to someone, both in store and online. Dreadful customer service again. Expect compensation this time.”

Helpful Report

Posted 3 months ago

“Ordered well in advance for Christmas. It's now the 23rd no correspondence from them, called their 'help' centre (Ai annoyance) to be told they couldn't call the store. Asked for a refund and they processed a replacement. Called again (another 10mins of Ai and menus) only to be told in a jolly manner it'll be refunded and not replaced. Absolute joke, I won't trust these clowns with orders at Christmas again.”

Helpful Report

Posted 3 months ago

“Bought some burberry her elixir perfume no smell to perfume took it back to shop and all we got is can not give you a refund might as well bought a fake probably more smell to it”

Helpful Report

Posted 3 months ago

“Ordered a high value package of items in October which came opened with one item missing,also not one day delivery as I paid for. Despite sending pictures within 10mins of receipt proving damage and reporting missing item they have repeatedly declined my claim. I am £130 out of pocket and they wont listen to me, head office are no help and are rude and incompetent, would it be ok if I went into their store and walked out with an item of the same value without paying of course it wouldnt. I am going to log with trading standards, action for fraud and small claims court. Absolutely disgraceful I will never shop with them again,research online and you will find loads of customers are having the same problem !!!!”

Helpful Report

Posted 3 months ago

“So I started my complaints direct with boots in August in numerous ways! Even given a complaints number. No one responded. 2 months later I use Resolver to complain and again 2 months passed and no response. Left review on Trust Pilot and their response was unbelievable - stating I should try all those methods of contact all over again!!!!! Boots you are shameful.”

Helpful Report

Posted 3 months ago

“I am both very angry and disappointed at the Boots on-line ordering system. I have twice tried over two days (Friday 28th November and Saturday 29th November) to place an order but my payment was refused on both occasions. I phoned the customer service department to ask why but they had no idea for the reason, only suggesting that I re-enter my address details and that there must be a glitch on your system; on the second occasion I was told the reason might be that I was spending (trying to!) more than usual and that I would now be locked out of my account for 72 hours and to try again then. I wanted to take advantage of the Black Friday offers but by then the expiry date for the offer would have passed and despite you having a record of my attempt to place an order the offers would not be available. On this call I was also informed that my click and collect order would not be ready until Monday 8th December which was too late as some items were for presents to be given on the previous weekend. My husband has now opened his own account with Advantage card and he was now able to order the items on my behalf on Sunday 30th November using two orders. He has already been notified that these are both ready for collection having been told by your helpdesk they would not be available before 8th December. Having placed his order my husband has already received texts to say that the order was ready for collection. What is wrong with your system? In the course of my phone calls I tried to find whether my address for my Advantage card was correct and how to alter my credit card details as you appeared to have an out-of-date card on your system. None of your assistants could help and I could find no way to correct this on your web-site. Please address these issues. To add insult to injury, the two failed orders appeared on my credit card statement as paid even though your system would not allow me to order the goods and your assistants told me that the payments had been declined. An IMMMEDIATE credit is required.”

Helpful Report

Posted 3 months ago

Boots is rated 2.6 based on 1,940 reviews