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Boots Reviews

2.6 Rating 1,871 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

Write Your review

Boots 1 star review on 6th April 2025
Brocky
Boots 1 star review on 19th March 2025
Anonymous
Boots 1 star review on 11th July 2024
Louisa
Boots 1 star review on 28th April 2024
Anonymous
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 1 star review on 8th October 2023
Vanessa Davies
40
Anonymous
Anonymous  // 01/01/2019
I spend a lot of money in boots, but no longer. The stores are outdated and the lighting is shocking, they appear to be saving in electricity and much more. The experience gets worse every time I visit There are very little if any staffed checkouts, and very few staff available to help. nearly all checkouts and stores are self service. It might be a good idea to review your offer, people sometimes need face to face support and advice, particularly elderly. Self service checkouts may be quick, and a cheaper option for the company but continually having to ask staff for help at the till, is annoying and stressful, I’m not trained as a checkout assistant !!! Today I spent over £100 on items, and my experience was extremely stressful, to cap it all I lost an item of over £40.00 by the time I got home! It just seems to get worse every time I shop, so now I’m moving next door to Superdrug which is a much more pleasant experience! No thank you Boot, there is no customer service so cat rate that !!
Helpful Report
Posted 3 days ago
Website is pretty terrible to use . Slow/not functioning half the time .Gave up on my order after trying several times . Had same experience when I tried again.Wont bother again. Will just buy elsewhere
Helpful Report
Posted 1 week ago
The staff in the Shrewsbury branch apart from one or two notable exceptions ESPECIALLY in the pharmacy are disgraceful. They don't give a damn about customers.I had a badly bleeding toe today so I bought some antiseptic wipes and plasters in Boots to deal with it and asked if I could use their consulting room. All I got was a no.
Helpful Report
Posted 1 week ago
Worst experience at Lewisham High street store. Rude staff and inept management.
Helpful Report
Posted 3 weeks ago
Ordered 23rd of April 2025. Estimated delivery 26th of April 2025. It never arrived, no courier details were given, so Boots cancelled on the 3rd of May 2025.  11th of June 2025 and still waiting for my refund. Have emailed about 10 times.  I ordered in good faith, boots took my money but didn't fulfill their obligations to me. 5 weeks of emails and have still not received my refund.
Helpful Report
Posted 1 month ago
I tried to exchange my boots points but the items came to more than the points I had. Very unhelpful girl on the checkout said that I would not be able to pay with my points and the balance by card. I have had similar problems in the past but only at the Holloway Road branch and will not be returning. Inexperienced staff cause bad customer experience.
Helpful Report
Posted 1 month ago
Deeply Disappointed and Outraged by Staff Behaviour at Boots Tottenham Hale, I am writing to express my extreme anger and disappointment regarding an unacceptable incident that took place at your Boots store located at 2, Tottenham Hale Retail Park, Broad Ln, London N15 4QD. My wife and her mother were treated in an appallingly rude and aggressive manner by the store manager. The way they were spoken to was completely unprofessional, demeaning, and utterly disrespectful. There is absolutely no justification for treating customers—let alone women—with such hostility. Let me be clear: this type of behaviour is inexcusable. I wonder if the manager would have dared to speak that way had I been present. It’s deeply disturbing to think your staff might be selectively confrontational, depending on who they think they can intimidate. Needless to say, neither my wife, her mother, nor I will ever step foot in that store again. You have lost our business permanently, and I will make sure others know what kind of treatment they may face at this location. I expect this incident to be formally investigated, and appropriate action taken. A store manager represents your brand, if this is the standard of conduct you accept, it speaks volumes about the wider culture at Boots.
Helpful Report
Posted 1 month ago
Just been told by a boots pharmacist to look online for recommendations for anti malarial drugs, decide which ones I want then come back and buy them
Helpful Report
Posted 1 month ago
I would give no stars if possible. Ordered a cot to be delivered to store 16th May. It was dispatched the next day. It has still not arrived 1 week after due delivery date. Customer service said nothing they can do cannot track it in their system. CS lied and said they would reorder and have it to me by today. On the call today they said the reorder had not yet been approved and approval could take 14 days and to expect a further 3 to 4 days for delivery. Refund would take 14 days as well. CS say they cannot escalate as the people who deal with this are not customer facing and cannot be contacted. I have explained this is a gift for someone who is due to have their baby and we really need a delivery date but they have said they cannot do that. Very very poor customer service. Always thought Boots was trustworthy but I no longer hold that opinion.
Helpful Report
Posted 1 month ago
Awful customer service. Ordered a very expensive perfume for next day delivery. Shows it was delivered to a door and a signature but both not myn. After reaching out it’s over 2 weeks and constant calls and emails with no response or a basic reply and having to go through 20 different options on the phone. I’m still out of pocket £150 with non perfume and having to hit something else as it was a gift. What’s taking so long to investigate!! Been nearly 3 weeks ffs useless 😡
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Posted 1 month ago
My advice would be to shop around for whatever you need. Boots is a very expensive shop. Take this one item for instance; Drops for dry eyes. £3.90 in Boots, £2.80 in Sainsbury's. Both 10ml, both produced by East Midlands Pharma Ltd. Why such difference in price? The phrase rip off springs to mind.
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Posted 1 month ago
I've been waiting for important tablets since before the Easter holidays, from Boots, Berwick upon Tweed,if I don't get these tablets soon I'm going to be very ill & end up in the psychiatric hospital, I know it's not their fault as this is a supply problem, but it's an inconvenience.
Helpful Report
Posted 2 months ago
We purchased a very expensive Dyson hairdryer for £330, we didn’t think it was worth the price and returned it back to Boots. We used the Boots return portal and tracked the parcel via Royal Mail back to the Boots return center and now Boots are refusing the refund or return our Dyson. We are now £330 out of pocket and minus the Dyson and Boots are not interested. This is theft and a crime.
Helpful Report
Posted 2 months ago
I made an online Boots order of pain killers, Piraton, bamboo cotton buds and a bottle of Milton fluid. The parcel arrived swiftly but to my horror, when I opened it, I discovered the Milton fluid had leaked onto my purchases and had saturated the inside of the parcel. Luckily it had not yet soaked all the way through to the other side of the cardboard box or that could have been a very bad situation for the postman's hands, uniform, and other parcels in the van. It's unbelievable that a warehouse would consider it a good idea to send a bottle of Milton (bleach!) loose in a parcel with no plastic or protection wrapped round it. Hazardous products should surely be labelled as such should they not? I immediately took photos and emailed Boots informing them of the condition of my order, saying I looked forward to hearing from them very soon regarding the situation. A standard email came the following day asking me to confirm my details which I did right away. I expected to hear back from customer services personally apologising for the inconvenience and saying lessons would be learned from the situation but nobody got back to me! I was also left wondering whether the other products in the parcel were OK to use or not? The tablets and bamboo cotton buds come in cardboard boxes and I was keen for reassurance on whether I could safely go ahead and use them or not. Later that day I received an automated refund for just the amount of the bottle of Milton fluid (£2.85). In the past, I've had the whole price of my order refunded for less serious leaked liquid situations from other companies. The order only came to £23.49 so I have to say I was a little surprised Boots did not do this for such a dangerous leak. I left a Trustpilot review and received an AI response saying "this falls short of our high standards, and we’re committed to resolving it swiftly" but it's a day later and still no email from Boots. I'm considering taking my custom elsewhere in future as they make it very difficult to email them (which is my preferred method of contact). It used to be easy to email them and a response would come swiftly from a real person. They appear to have gone down the AI route which is very worrying. I've shopped at Boots all my life and would never wish to see it disappear but I really am very disappointed in them right now.
Helpful Report
Posted 2 months ago
5 days for a reply and then some robots wants a load of GDPR info. Absolute joke. Asked for official complaints procedure and no response. I guess you will end up like WH Smith!!
Boots 1 star review on 6th April 2025
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Posted 3 months ago
After losing all my money on this platform, Miss Violet assisted me in recovering it! Reach out to +1 (667) 487-5571
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Posted 3 months ago
Due to fraudulent activity that halted my withdrawals, Supreme*asset7*@*gmail*.com stepped in and helped me reclaim my funds.
Boots 1 star review on 19th March 2025
Helpful Report
Posted 3 months ago
My online order was promised on 12th February and still hasn't arrived on 18th. Customer services say they cannot help until 20th. The customer care system is quite infuriating and unhelpful. When I asked to speak to a manager I was told no-one was available and that even if there was, they would just tell me the same thing. Then she abruptly said goodbye and hung up. Now that I've lifted my chin off the floor, I've decided that the only way to get my point across is through the review forums. I honestly couldn't believe how bad the reviews are for Boots and would have used Superdrug had I known!
Helpful Report
Posted 4 months ago
Online ordering is now totally impossible. up to November 2024 I was able to order every 6 weeks or so without any problem. Now after trying several times on different occasions my order gets up to payment and is then rejected saying I have failed validation checks. Customer services say they can't help and I should just keep trying or order by phone. When I tried to order by phone I was told that the order would agin be rejected as the algorithym on my account would still be present so the order would be rejected. this means I can no longer order on the Boots website or by phone. Customer services were of no help whatsoever and indeed were very rude at times. I checked on line after another failed attempt to order and forund that manyn people were complaining of the same happening and also rated customer service as awful.
Helpful Report
Posted 4 months ago
I would not give one star if possible the way a loyal long-standing customer has been treated. My last on line order was late last year and since then My debit card has persistently been unprocessed. This is despite spending much time getting through to my bank to verify that my card has not been blocked. I have sent emails, made telephone calls to customer service and promised return calls that never come and after trying different payment ways without success. Now it says my e-mail address is no longer recognised! Being housebound life is impossible anyway and “caring” Boots has not made it easy. I am appalled that no one seems to want to help.
Helpful Report
Posted 4 months ago
Boots is rated 2.6 based on 1,871 reviews