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Boots Reviews

2.7 Rating 1,722 Reviews

41 %

of reviewers recommend Boots

Company Reviews

2.7

Based on 1,722 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been to boots morley today for flu jab. No problem. However floor/cashier colleagues were unfriendly to the point of rudeness. The shop wasn't busy so that can't be the excuse. What a shame!”

Posted 1 week ago

“Have been a customer on their App for two years, was slow but still usable. However , the App recently getting worse! Too many bugs, not even able to place an order! Please put more budget on hiring some developers and engineers!”

Posted 7 months ago

“I ordered two items on 5th January for collection at local store on Saturday 7th January. Order didn't arrive so tried to contact Boots customer service. Had same trouble as others have had. Impossible to speak to someone. I kept ringing store to see if it had arrived, but to no avail. I looked on my Boots account on the 11th January only to find it had been delivered to store on 10th, had no message about collection, so just called in next day. Apparently the order had gone to a different store. obviously, based on my recent experience, I would definitely NOT recommend on-line ordering for collection in store. Extremely disappointed.”

Posted 8 months ago

“Went in to my local boots today .Noticed Jack wills on half price and a huge poster offering 3 for 2 above . I thought this was a fab offer and decided to buy 3 items all about £5 each . To my surprise when I went to pay they weren't 3 for 2 . The assistant said as they are half price they don't qualify for 3 for 2 so I said why don't you take the ticket off to which she said the half price offer will Finnish in a couple of day . So I said then that's when you put the ticket back on . Blank face from the assistant. I think this could possibly be illegal.”

Posted 9 months ago

“I went to Boots in Peterborough, Queensgate. Asked an assistant if there was a particular brand of cream for nappy rash. She replied 'I don't know' and walked off. Internet here I come”

Posted 10 months ago

“Trying to return sent back and they have advised should of returned to supplier when there s no information on the delivery notes im upset has it looks like I have lost the refund which should of been stright forwarded as I returned parcel via royal mail and have proof not happy with customer service s response”

Boots 2 star review on 16th November 2022

Posted 10 months ago

“They need to sort out the queueing system for pharmacy get some more staff. I’ve often waited for 15-20 minutes to get served very friendly staff though come on boots try and make there jobs a little easier.”

Posted 11 months ago

“I’ve complained before about the wasteful and extravagant way you pack boxes. I ordered 16 packs of incontinence pads and they were delivered in 5 large boxes and 1 smaller. 3 packs in each box stuffed with screwed up brown paper when 5 packs can fit in each box with no brown paper needed. After all the pads are already paper and won’t break. Delivery service excellent.”

Posted 11 months ago

“Delivery is always very slow. I ordered 3 days ago and they haven't even dispatched my items yet. There's not even options for faster delivery. It's always like 7-10 days to get your items.”

Posted 11 months ago

“Removing earned points ……not a way to keep customers”

Posted 1 year ago

“Returned items, was refunded for one item not two. Could not get anyone at Boots customer service to explain why this had happened. As credit was not what I expected, I investigated two more refunds, these had not been made either. Queried but you said they had been credited, even quoted a bank reference. No sign of credit. Only after querying did the refunds appear (queried in March and within 7 days refunds appeared??) Your customer service department still maintaining refunds were made but they were not. I have checked and rechecked my bank statement. Very very disappointing, would not shop with Boots online again.”

Posted 1 year ago

“VERY GREEDY PRICES AND WHAT'S THE DEAL WITH CHARGE FOR CLICK AND COLLECT - I CHOOSE YOUR STORE,I PICK IT UP AND YOU WANT ME TO PAY £1.50 OR MORE.. Another scam on brainwashed society.”

Posted 1 year ago

“I ordered some items on line for delivery to my local Boots at Bolton Middlebrook. Everything was great regarding the online order, text and email to say it was ready for collection. That’s what the two stars are for. I went to collect the parcel, waited at the Electrical desk which is located near the perfumes. There were four staff members in the area. The lady at the counter finished serving the customer in front of me then walked off to join the discussion with the other staff members. She then totally ignored me and when she decided to return to the counter she asked the man behind me if he needed serving …..how rude. I at this point, politely said I was first. She then said that it was unclear who was next and that they need a system ? They have a system first in the queue is first. She then took my details asking each time for me to repeat my name, order number etc, pulling her mask down as if I was some kind of idiot who couldn’t understand. The man behind me could not believe what he was seeing. This lady needs a wake up call, do not ignore your customers and treat them with courtesy . If it had been busy I could make an exception. I work in retail, actually next door to this door and we most certainly do not treat customers like this . Terrible customer service.”

Posted 1 year ago

“I recently came here for emergency advice on how to treat my severe scold burns, from accidentally knocking my cup of hot coffee all over the tops of both of my legs. I was crying from how much pain I was in. I could feel ot seering and not letting up. The pharmacist was so rude, and had no empathy. He basically just told me to go home, as there wasn't anything he could do about it. My friend stated to the docile idiot "Can't you see that my friend is in complete agony over here, crying?". He just shrugged and moved on to the next customer. So rude. This was at the Boots on Stockton high street in Stockton-on-Tees. The supported-living staff were much more of a help. Well at least they put cream on my burns, and wet cloths. I will never bother wasting any more time getting advice from that piece of limp lettuce they call a pharmacist.”

Posted 1 year ago

“I tried to do an on line order while the vitamins were BOGOF. Boots cancelled the order 3 times, after which I gave up. I managed to get hold of their customer service the next day, who couldn't give me a reason why this had happened, but it was now too late any way as the offer had finished. I am not impressed with their aftercare as nobody seemed bothered. I will be taking my business to Superdrug from now on !!!”

Posted 2 years ago

“It’s a pity because I actually rely like boots, however after purchasing a toothpaste called regenerate, to reduce sensitivity, the product did the opposite, which did not surprise me seen as the product advertises that it whitens teeth and repairs enamel and prevents sensitivity, if it whitens it gen doesn’t help with sensitivity, £10 for toothpaste is expensive so I expected it to work, anyway king story short, I posted a review on boots saying it did not help with sensitivity at all, boots reviewed and rejected the review, I wrote a similar review about the next toothpaste which did help with sensitivity, which they reviewed and approved. I find this totally disgusting because as a buyer you review a product and it shows 5 stars and you think it’s a good product, meanwhile at boots they delete the negative reviews and only allow the good ones, in my books that’s a serious no no and makes me think twice about buying from them as I find this to be basically lying to the customer.”

Posted 2 years ago

“I went and had my eyes tested over a week ago witch was fine chosen my glasses paid for them because they asked me to. £239 . I Rang them yesterday asking when would my glasses be ready they said they have been ready for a couple of days why oh why didn't they ring me .but anyway I said when can I get them ok great tomorrow she said witch is today went up their and she said sorry your booked in for Sunday I said but I'm here I've paid for them. But no they wouldn't let me have them so now I've got to go back tomorrow bloomin ridiculous I've paid just give them too me. Or give me my money back. And don't bring the covid into it you don't worry about that when you took my money!!!!!!!”

Posted 2 years ago

“Went into store to start christmas shopping . (1st december) . My city center store christmas shop has been halfed .Nothing required was available in store or on line. Told no more stock we not be coming in as Boots didnt want to be left with stock and end up putting into future sales (boxing day). I had walked through the shop over pass few weeks but didnt buy as thought i had plenty time. Also there was no toys left out for sale . And couldnt find what required on line very dissapointed .”

Posted 2 years ago

“I ordered something as a gift but was sent an advent Callander instead. Customer services have been very unhelpful- 1. Told me I would have to go into a shop during Covid restrictions and return the calendar before they would send the item I had paid for. 2. When I queried this I was told the item I had ordered was out of stock so I would be credited instead. According to the website the item is NOT out of stock. 3. Boots say I still have to hold on to the calendar and return it “when it is safe to do so”, even though by then Advent will be long gone. 4. I offered to find a worthy recipient (volunteer) to donate the calendar to but Boots are too mean and want it back regardless. I am very disappointed at their responses and lack of understanding.”

Posted 2 years ago

“Visited the boots in trinity Leeds. Lovely lady from one of the counters helped me and took me over to benefit where she was stood talking and was so rude towards her colleague had no manner of speaking. I wasn’t very happy felt very uncomfortable. Won’t be going there again.”

Posted 2 years ago

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Boots is rated 2.7 based on 1,722 reviews