Login
Start Free Trial Are you a business?? Click Here

Boots Reviews

2.6 Rating 1,856 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,856 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

Write Your review

Boots 1 star review on 6th April 2025
Brocky
Boots 1 star review on 19th March 2025
Anonymous
Boots 1 star review on 11th July 2024
Louisa
Boots 1 star review on 28th April 2024
Anonymous
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 1 star review on 8th October 2023
Vanessa Davies
40
Anonymous
Anonymous  // 01/01/2019
I’ve been disappointed with my recent visits to Boots Pharmacy. Compared to other providers😉, the experience is lacking. I’ve since tried Xitromeds, and the difference in service quality was like night and day. Boots still has potential, but right now, it's falling short. The staff often seems overwhelmed and not very attentive, and getting help takes far longer than it should. On one occasion, my prescription was delayed without any clear explanation, which was really frustrating. The overall service feels rushed and impersonal, like you're just another number in the queue.
Helpful Report
Posted 3 weeks ago
Had to visit Boots, Devonshire walk, Derby to collect spare contact lenses as my order (paid for as a reward scheme) didn't turn up until 4 days later. What concerned me more was the fact the store was absolutely freezing. I would have stayed to purchase beauty products but it was just too cold. The poor staff were shivering, can't believe there was no heating on. Surely that would encourage sales? Also isn't there a legal requirement for the temperature to a working retail environment?
Helpful Report
Posted 4 months ago
Online ordering you have to shop from The voucher before you add things to your basket so if you’ve got different things with different vouchers you have to keep going back to each one before you order and then it doesn’t work rip off boots merry Xmas
Helpful Report
Posted 5 months ago
Sadly a shadow of it's former self. Products often out of stock, stores with empty shelves, understaffed and long queues. Online shopping platform riddled with bugs.
Helpful Report
Posted 7 months ago
Used to buy a few items when I collected my medication but from now on I just collect it and go as they changed the tills to self service and at least could have 1 till for some elderly and disabled that could not use them. Even the supermarkets that change to self service have at least a till for people that cannot use self service
Helpful Report
Posted 8 months ago
Been to boots morley today for flu jab. No problem. However floor/cashier colleagues were unfriendly to the point of rudeness. The shop wasn't busy so that can't be the excuse. What a shame!
Helpful Report
Posted 1 year ago
Have been a customer on their App for two years, was slow but still usable. However , the App recently getting worse! Too many bugs, not even able to place an order! Please put more budget on hiring some developers and engineers!
Helpful Report
Posted 2 years ago
I ordered two items on 5th January for collection at local store on Saturday 7th January. Order didn't arrive so tried to contact Boots customer service. Had same trouble as others have had. Impossible to speak to someone. I kept ringing store to see if it had arrived, but to no avail. I looked on my Boots account on the 11th January only to find it had been delivered to store on 10th, had no message about collection, so just called in next day. Apparently the order had gone to a different store. obviously, based on my recent experience, I would definitely NOT recommend on-line ordering for collection in store. Extremely disappointed.
Helpful Report
Posted 2 years ago
Went in to my local boots today .Noticed Jack wills on half price and a huge poster offering 3 for 2 above . I thought this was a fab offer and decided to buy 3 items all about £5 each . To my surprise when I went to pay they weren't 3 for 2 . The assistant said as they are half price they don't qualify for 3 for 2 so I said why don't you take the ticket off to which she said the half price offer will Finnish in a couple of day . So I said then that's when you put the ticket back on . Blank face from the assistant. I think this could possibly be illegal.
Helpful Report
Posted 2 years ago
I went to Boots in Peterborough, Queensgate. Asked an assistant if there was a particular brand of cream for nappy rash. She replied 'I don't know' and walked off. Internet here I come
Helpful Report
Posted 2 years ago
Trying to return sent back and they have advised should of returned to supplier when there s no information on the delivery notes im upset has it looks like I have lost the refund which should of been stright forwarded as I returned parcel via royal mail and have proof not happy with customer service s response
Boots 2 star review on 16th November 2022
Helpful Report
Posted 2 years ago
They need to sort out the queueing system for pharmacy get some more staff. I’ve often waited for 15-20 minutes to get served very friendly staff though come on boots try and make there jobs a little easier.
Helpful Report
Posted 2 years ago
I’ve complained before about the wasteful and extravagant way you pack boxes. I ordered 16 packs of incontinence pads and they were delivered in 5 large boxes and 1 smaller. 3 packs in each box stuffed with screwed up brown paper when 5 packs can fit in each box with no brown paper needed. After all the pads are already paper and won’t break. Delivery service excellent.
Helpful Report
Posted 2 years ago
Delivery is always very slow. I ordered 3 days ago and they haven't even dispatched my items yet. There's not even options for faster delivery. It's always like 7-10 days to get your items.
Helpful Report
Posted 2 years ago
Removing earned points ……not a way to keep customers
Helpful Report
Posted 2 years ago
Returned items, was refunded for one item not two. Could not get anyone at Boots customer service to explain why this had happened. As credit was not what I expected, I investigated two more refunds, these had not been made either. Queried but you said they had been credited, even quoted a bank reference. No sign of credit. Only after querying did the refunds appear (queried in March and within 7 days refunds appeared??) Your customer service department still maintaining refunds were made but they were not. I have checked and rechecked my bank statement. Very very disappointing, would not shop with Boots online again.
Helpful Report
Posted 3 years ago
VERY GREEDY PRICES AND WHAT'S THE DEAL WITH CHARGE FOR CLICK AND COLLECT - I CHOOSE YOUR STORE,I PICK IT UP AND YOU WANT ME TO PAY £1.50 OR MORE.. Another scam on brainwashed society.
Helpful Report
Posted 3 years ago
I ordered some items on line for delivery to my local Boots at Bolton Middlebrook. Everything was great regarding the online order, text and email to say it was ready for collection. That’s what the two stars are for. I went to collect the parcel, waited at the Electrical desk which is located near the perfumes. There were four staff members in the area. The lady at the counter finished serving the customer in front of me then walked off to join the discussion with the other staff members. She then totally ignored me and when she decided to return to the counter she asked the man behind me if he needed serving …..how rude. I at this point, politely said I was first. She then said that it was unclear who was next and that they need a system ? They have a system first in the queue is first. She then took my details asking each time for me to repeat my name, order number etc, pulling her mask down as if I was some kind of idiot who couldn’t understand. The man behind me could not believe what he was seeing. This lady needs a wake up call, do not ignore your customers and treat them with courtesy . If it had been busy I could make an exception. I work in retail, actually next door to this door and we most certainly do not treat customers like this . Terrible customer service.
Helpful Report
Posted 3 years ago
I recently came here for emergency advice on how to treat my severe scold burns, from accidentally knocking my cup of hot coffee all over the tops of both of my legs. I was crying from how much pain I was in. I could feel ot seering and not letting up. The pharmacist was so rude, and had no empathy. He basically just told me to go home, as there wasn't anything he could do about it. My friend stated to the docile idiot "Can't you see that my friend is in complete agony over here, crying?". He just shrugged and moved on to the next customer. So rude. This was at the Boots on Stockton high street in Stockton-on-Tees. The supported-living staff were much more of a help. Well at least they put cream on my burns, and wet cloths. I will never bother wasting any more time getting advice from that piece of limp lettuce they call a pharmacist.
Helpful Report
Posted 3 years ago
I tried to do an on line order while the vitamins were BOGOF. Boots cancelled the order 3 times, after which I gave up. I managed to get hold of their customer service the next day, who couldn't give me a reason why this had happened, but it was now too late any way as the offer had finished. I am not impressed with their aftercare as nobody seemed bothered. I will be taking my business to Superdrug from now on !!!
Helpful Report
Posted 3 years ago
Boots is rated 2.6 based on 1,856 reviews