Returned items, was refunded for one item not two. Could not get anyone at Boots customer service to explain why this had happened. As credit was not what I expected, I investigated two more refunds, these had not been made either. Queried but you said they had been credited, even quoted a bank reference. No sign of credit. Only after querying did the refunds appear (queried in March and within 7 days refunds appeared??) Your customer service department still maintaining refunds were made but they were not. I have checked and rechecked my bank statement. Very very disappointing, would not shop with Boots online again.