I made an online Boots order of pain killers, Piraton, bamboo cotton buds and a bottle of Milton fluid. The parcel arrived swiftly but to my horror, when I opened it, I discovered the Milton fluid had leaked onto my purchases and had saturated the inside of the parcel. Luckily it had not yet soaked all the way through to the other side of the cardboard box or that could have been a very bad situation for the postman's hands, uniform, and other parcels in the van. It's unbelievable that a warehouse would consider it a good idea to send a bottle of Milton (bleach!) loose in a parcel with no plastic or protection wrapped round it. Hazardous products should surely be labelled as such should they not? I immediately took photos and emailed Boots informing them of the condition of my order, saying I looked forward to hearing from them very soon regarding the situation. A standard email came the following day asking me to confirm my details which I did right away. I expected to hear back from customer services personally apologising for the inconvenience and saying lessons would be learned from the situation but nobody got back to me! I was also left wondering whether the other products in the parcel were OK to use or not? The tablets and bamboo cotton buds come in cardboard boxes and I was keen for reassurance on whether I could safely go ahead and use them or not. Later that day I received an automated refund for just the amount of the bottle of Milton fluid (£2.85). In the past, I've had the whole price of my order refunded for less serious leaked liquid situations from other companies. The order only came to £23.49 so I have to say I was a little surprised Boots did not do this for such a dangerous leak. I left a Trustpilot review and received an AI response saying "this falls short of our high standards, and we’re committed to resolving it swiftly" but it's a day later and still no email from Boots. I'm considering taking my custom elsewhere in future as they make it very difficult to email them (which is my preferred method of contact). It used to be easy to email them and a response would come swiftly from a real person. They appear to have gone down the AI route which is very worrying. I've shopped at Boots all my life and would never wish to see it disappear but I really am very disappointed in them right now.