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Boots Reviews

2.6 Rating 1,807 Reviews
40 %
of reviewers recommend Boots
2.6
Based on 1,807 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

Write Your review

Boots 1 star review on 11th July 2024
Louisa
Boots 1 star review on 28th April 2024
Anonymous
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
38
Anonymous
Anonymous  // 01/01/2019
Order placed on 17th September and still not processed. Contacted customer service many times including a third party, they don’t even respond! No order shipped no refund made and no one from boots seems to care! I’ve been a customer for over 10 years I dont think I want to buy from them again, just frustrating! But I’ll do everything I can to get my money back!
Helpful Report
Posted 11 months ago
Received my order looking like this thanks to Royal Mail and no packaging within the box. However Imad in their customer service team treated me with kindness and understanding and patience and was able to arrange an agreed solution. He is a credit to his team!
Boots 5 star review on 25th October 2023 Boots 5 star review on 25th October 2023
Helpful Report
Posted 11 months ago
We visited Boots at the Frenchgate Centre Doncaster a lovely young lady Rebecca helped us whilst buying Christmas gifts then then downstairs there she was and again came and helped us again Thankyou Rebecca you are a credit to Boots
Helpful Report
Posted 11 months ago
Long delivery times for on-line pharmacy, never again.
Helpful Report
Posted 11 months ago
Failing of contractual requirements by not delivering my parcel to my building My daughter placed an order for two electric toothbrushes, a hairdryer and shampoo ( 192 pounds!) for the delivery date of the 19th September 2023. I was staying with her then, and waited the whole day for the delivery. It did not arrive and has never come. We phoned Boots that evening and were told we had to wait 24 hours before reporting it. We phoned (20th) the next day and were told it had been delivered. It had not. I had also been in the day of the 20th as we were expecting various deliveries, and I kept checking if we had received any deliveries. We emailed and phoned again and were told we had to wait 72 hours before an investigation could be logged. The Royal Mail had a photo on their system showing delivery. It was a photo of a building area not anywhere in our building. We sent an email including their "proof of delivery" photo and photos of our building showing how it could not possibly be our building, so it could not be used as proof of delivery, instead, it was proof that it had been incorrectly delivered. After numerous emails and telephone calls, We were informed on the 7th of October that the Royal Mail had investigated and concluded that the parcel had been delivered. Boots's contractual requirements had been met, and we would not receive a refund. I am distraught and disappointed. The fact that the Royal Mail photo was not of our building, there was no option to have a signed delivery for a high-value item, and it is Boots who has a contract with Royal Mail for delivery, not us; how could they conclude that their contractual obligations had been met. This is a large sum of money to lose as Boots, who has a contract with Royal Mail for deliveries as their carrier, are failing in their "contractual requirements in relation to this order" as Royal Mail did not deliver the parcel to the correct building which resulted in us not receiving our parcel at all. We should not bear the consequences of their mistake. Boots suggested we "contact your local authorities if you believe the parcel has been stolen from your property". We cannot do this as the authorities would conclude that the parcel was never delivered to our building based on the photograph provided by Royal Mail and an examination of our building. It would be evident to any observer that they were not in the same building. Date of experience: 19 September to October 07, 2023
Boots 1 star review on 8th October 2023 Boots 1 star review on 8th October 2023 Boots 1 star review on 8th October 2023 Boots 1 star review on 8th October 2023 Boots 1 star review on 8th October 2023
Helpful Report
Posted 1 year ago
Bought Polytar shampoo June 2022 for £6.20. Looked today and they have increased to over £9 - over 50% inflation. Pathetic rip off. Bought for £6.10 from one of several other options.
Helpful Report
Posted 1 year ago
No product, no refund policy Boots Online GP - avoid avoid avoid Boots Online GP - AVOID Order a blood test, send it off in good time as instructed. Wait over 10 days, no response. have to chase and get told they held the blood too long for it to be tested on. No refund policy. Down 45 pound for their inability to process a blood test. Avoid avoid avoid. So sad Boots over the years had a good public image... Not now for me, will intentionally never buy from them for the rest of my days. Good job Boots.
Helpful Report
Posted 1 year ago
Awful customer service at Wolverhampton don't think the staff want to be there went in for an item and was told to go " across there " couldn't find item so asked again then told again to keep looking in the end walked out and went to superdrug won't be going in again for a long time
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Posted 1 year ago
Love boots but the app is terrible.
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Posted 1 year ago
I visited the Hanley store in stoke on trent and was served by Naomi. She is fantastic. So much knowledge and profesionalism. She was patient and is an asset to your company. I made a purchase and will definitley recommend.
Helpful Report
Posted 1 year ago
My fiancée orders a baby cot on their website. The order was accepted and the delivery time was approximately 5 days. The parcel arrived after 7 days, but it was not a problem for us. The problem turned out to be the parcel delivery person. He arrived around 11 am. My fiancée opened the staircase door and asked to be taken to the first floor of the apartment building because she was pregnant. The delivery guy took a photo on the ground floor and probably took the package out. After 10 minutes, my fiancée went to check where the package was - it was not on the first floor or the ground floor. We contacted Boots and they told us to contact the company where Boots ordered from them. The lady accepted our report and there was silence for 2 weeks while they were investigating. in the meantime, our baby was born and I had to go quickly to buy a next to me coat for our baby. After a few days we contacted Boots again to say that we bought from them and we still don't have the bed. In response, we received information from Boots that they had a photo showing that the parcel was in the building but not at our door, and they informed us that the supplier is not obliged to bring the parcel to the apartment and we should report it to the police. We lost around 180 pounds... Boots zero responsibility... I will never order from them again unless I pick it up in store!
Helpful Report
Posted 1 year ago
Been to boots morley today for flu jab. No problem. However floor/cashier colleagues were unfriendly to the point of rudeness. The shop wasn't busy so that can't be the excuse. What a shame!
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Posted 1 year ago
The staff is very attentive and welcoming. However, I’m not sure where things broke down. It took a while to get our food. They eventually brought us something to snack on, which kind of made up for the tardiness of the Kitchen. Overall, the food was tasty, it was delicious. I will definitely come back. One of the tastier meals restaurant meals I’ve had in a while. Thank you. I don’t hold a grudge
Helpful Report
Posted 1 year ago
Paid £339 for Dyson hairdryer for my daughters birthday present. Clicked next day delivery. Waited in all day long, did not arrive. No explanation when I called customer service, they were not interested. Turned up eventually opened up and damaged. No packing to protect it. It was in a box too large and hairdryer rolling around in it. No skill, no care. Customer service representative told me to put every thing down in email but still didn't get anywhere. They arranged DPD collection by text on a day that didn't suit me, and expected me to ring their expensive phone number to change it. Staff also hang up on you. They have no skills how to handle complaints, they are rude and couldn't care less. They have lost out on my money I won't forget this. I won't order with them ever again. My Daughter never got it for her birthday
Helpful Report
Posted 1 year ago
REVIEWS ARE A PATHETIC WAY OF COLLECTING DATA ABOUT YOUR STAFF AND YOU AND OTHERS SHOULD CEASE THIS PROCESS. How DO YOU KNOW A REVUE IS TRUE AND HONEST?
Helpful Report
Posted 1 year ago
First they lost my address, then they lost the item, then they asked for evidence that I had paid, then they lost my copy bank statement extract .... in short - everything!
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Posted 1 year ago
Ooooooooooooo
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Posted 1 year ago
I went in for an interview. I had to wait in the store for half an hour after the initial time for the manager. Bearing in mind I was there 15 minutes before the time so waited 45 minutes. The email stated that there would be the opportunity to have a tour round the shop floor to gain an insight to what a shift would be like. Instead I was asked a couple of questions in an office and sent on my way. When I asked for feedback on why I didn’t get the job I was ignored.
Helpful Report
Posted 1 year ago
Tries contacting customer service several times all they did was repeat themselves, never really listened oe even cared. Won't be buying from them again
Helpful Report
Posted 1 year ago
nice services by staff
Helpful Report
Posted 1 year ago
Boots is rated 2.6 based on 1,807 reviews