Ordered twelve items on 11th January. Money taken on 12th. Delivery promised on 18th. Nothing. Can you find out what the situation is? Nope. "We're here to help." Oh, really? "This parcel seems to be running a little later than usual. Our couriers are extremely busy and your parcel may be delayed. Please allow 3 days after your delivery date before contacting us. For information on which postcodes are particularly affected by Royal Mail delays, you can visit https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update and click on Royal Mail Deliveries" Allow three days? That's a laugh. The delivery was promised for the 18th it's now the 29th. Where is the order? Is "This parcel seems to be running a little later than usual" the best you can do? With M&S the stuff arrives the following day. I know! Blame Royal Mail. And to get a refund we would have to return the stuff. We would if Boots ever manage to deliver it. No stars. Zero stars. One star is way too many.