Shocking customer services. My £85 parcel did not arrive, I made several e-mails and phone calls , which you need the patience of a saint to get through, to eventually be told they will do no more about it implying I have the parcel and am lying! The manager at the local Royal Mail sorting office has even messaged them to say it was their mistake as it has been delivered to the wrong address. They really just don’t care! Don’t know where to go from here, perhaps it’s a police matter?
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Alice, Customer Support
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