Parcel leaked. Post office took it back to return it themselves. Waited ages and ages and ages to ring “customer service” (hahaha) who told me they don’t re-order, just refund and I’d have to order again. Refund?!?!?! Waited over a week. No refund. Still saying ‘delivered’ on the orders section of my account. So I rang “customer service” (when I had FORTY MINUTES to spare.) They said they would refund. Hooray I thought. Next day I got a text message saying there was a problem with the refund. And to ring customer service!!!!!! Aaaargh!!!! So I did. (Thirty minutes) I eas told there’d been human error and someone had put in 2p less than I’d been owed. So they redid it then and there. Why they needed me to ring, heaven only knows. They could have just redone the right amount. Anyway..... I’ve been refunded. AND THE APP IS APPALLING - the worst one I’ve ever used......S L O W S L O W .......................