Package arrived damaged, in a Royal Mail plastic bag with a note saying it arrived at their depot already damaged and opened. One of the bottles leaked everywhere. Contacted Boots by email as no one was answering their phones and got a very unhelpful message to just return it to get refund. I explained the box was damaged and I could not go to the Post office, could they come pick up. reply was no. I went to royal mail returns portal and discovered that actually a collection was possible so arranged for that. Incompetent and unhelpful customer service who could not even give correct advice nor offer help as it was their fault for not packing it correctly. I could have ordered from Amazon the same things but thought I would support other stores - well big mistake - never again with Boots - I shall not order from them again. If I can give ZERO stars I would.