I have always given Boots Lanark excellent reviews. Today was my first time going out since December and the only shop I was visiting was Boots. I had accrued points as I had bought electric toothbrushes online. I was served by a very off handed gentleman think he was the chemist. I have always had my points card put into the machine by a staff member. I put it into the machine as I would have put in a Debit Card. He kept saying chip up which I assumed he meant at the top of the card with the boots logo on the front. Eventually I managed to get it right. I was very apprehensive being amongst people as I had not been out for so long. I am in my 70's and have never been spoken to like this in Boots. He maybe wasn't used to dealing with the Public. Had I my confidence back I would have told him to keep the goods. ''