Bought something with alarm attached so went to the lady one the till who told me I’ve got to use the self service. When I queried this I got the most bizarre answer - “We’re not allowed to use the tills for transactions!” And said once I’d paid she would take the security tag off. So I bought the item and got an ‘Authorisation Needed’ message. Looked round and the lady had wandered off. When she came back I told her it would have been easier to use the till and was rewarded with a shrug. Having paid by card, I looked round and she had wandered off again! Called the other ‘Customer Service’ Assistant who clearly didn’t know what her title meant. Awful service.