Have had a poor experience the last couple times I've been the Wolverhampton Dudley Street branch, don't know if they are short staffed or something. The first time I was waiting for around half an hour with my small kid to collect an online order. Was told to go to fragrance section as baby till was closed but there was no staff there so walked around till I found someone in the make up section but had to wait until she dealt with customers first. Wasn't even offered a seat and I have bad legs. In the end she ended up collected the things I ordered herself from the store, I could have done that myself and it would have been quicker! The second time I got to the till and realised I'd picked up the wrong hair dye, the till staff said she'd void it for me IF I put it back where I got it from. Erm.. if I don't want to buy something that shouldn't be conditional, you should void it for me anyway. Why can't you do your job and put it back like other stores do? Will hesitate to go back there in future.