The Boots at The Fort Birmingham is an atrocious store to shop at. The last 4 times that I've had no choice but to go have been awful. They have taken away all but 1 till & replaced with self serves then if you get an issue & have to then wait for help this is when I've had most problems on 2 occasions we waited forever for someone to help on 1 occasion she had no keys & went off for 10 minutes before she finally came back, another occasion I tried getting served on a manual till waited in the queue only for the very rude assistant to say she couldn't serve me here & I had to go & wait at the back of the self serve queue. Today I went to buy la roche posay products which on the boots website said they were 3 for 2 but the shelving had no signage at all so I just took pot luck & low & behold it came up 3 for 2 at the till, honestly this store is being run tremendously bad & really needs sorting out.