BOYCOTT BOOTS Boots non delivery of a PCR Day 2 test ruined my holiday. ZERO customer service (an employee admitted they often shut down phone lines), 2 days wasted trying to follow up. No reply to letter sent registered mail to CEO. No refunds for non delivered tests (at £75 each!!!) SCANDALOUS, UNETHICAL,CRIMINAL. When a test finally arrived - after the government deadline - I administered it but could not activate it on Boots site - which was not functioning. NOT ONE WORD OF APOLOGY FROM BOOTS
