Magid Basely
I have ordered Vitamin D3 for my children (order no 427196643) online. Unfortunately postman left it on my door step in one of the hottest days of the year and I have called customer services to tell them about it. As Vitamin D3 cannot be stored in direct sunlight I was told to take it to store to get it exchanged. My wife visited Halifax store to exchange the items. Unfortunately she was told that this cannot be done as order was made via boots.com and therefore order needs to be returned and money refunded. Reluctantly she agreed as she was told by a staff that there is no other option. I have placed another 2 orders for the same items and both of them got cancelled by boots.com with reason being that I have too many items, where I do not have any. I contacted customers services again to complain and I was told that nothing can be done and that Halifax store manager will call me to resolve the issue. I received a phone call from Natasha who explained to me that she cannot do anthing and that she contacted customer services who can place the order for me . I was also told that I will be contacted by them. Natasha also said that she will call me to check the progress. I have been waiting 2 days and no one contacted me so I had to call customer services number of times where the waiting time was 40 min average.I was told that there are no notes about store manager contacting them and that they don’t have an override and cannot place my order and I was sent to store to purchase the vitamins. I found all that situation extremely stressful, unprofessional and disappointing . I would have never thought that company such as Boots will have so poor customer service. Looks like both departments were trying to get rid of me without taking a ownership of the case. I have complained about the service received in Boots branch in Halifax as well as on the phone with Customer Services to the executive office which should investigate the matter and sort the issue but of course bad service from both sides no one took a leadership to solve the issue. I have tried again today to order the vitamin D and order has been cancelled again by Boots. I have rung them and stayed an hour and half on phone with no solution or solving the issue.
1 month ago
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