I went to Boots Opticans in Bramhall Cheshire. Had eye test. Told had another cataract now on other eye Collected glasses from larger Boots Handforth Dean. That was March 2021. Phoned May 21 saying new glasses no better at all and need retest. Very rude member of staff on phone.She informed me no appts for 3 mths. No offer of retest or when I said I had visual disturbance when drive ,some times walking . Finally went Boots Handforth Dean July thinking perhaps need cateracts done as week by week eyes were getting worse especially left eye. Had large macular Hole and dense cataract in right eye. Contacted Boots Bramhall as was sent to The Royal Eye Hospital Manchester for triage needing urgent surgery. franchise owner and his wife consistently delayed sending my scans giving one excuse after another. That was beginning of August 21. the franchise owner ignores all emails from me and even from the Director of Customer Services for Boots. At no time did the Ophthmologist who did the test send me down the NHS clearly defined pathway. Do not have your eyes tested at this branch who refuse no matter how politely requested by me or my consultant give all prevalent information. I will never ever use Boots shops or Opticans ever again. Use your local independent one and avoid paying £8.450 out of pension to have a vital eye operation done.If retested as requested in May would have been picked up .Absolutely disgraceful Boots Bramhall !!!!!!!!!