Decided to order early for Christmas. Used Boots online system. Couldn’t decide on part of order so Boots system suggested hold part of your order hear whilst you check out other gifts. Followed their instructions and then decide to go ahead with order as didn’t find anything I would rather buy. Clicked the button to reinstate my order as before. Unknown to me the system reduced the number of items from 2 to 1. As soon as the order was confirmed I informed them that their system had in fact made an error which meant I did not receive my free item. In fairness customer services replied fairly quickly but said unable to change the order even though their system was at fault. Maybe this is how they tempt customers to get a free item then their system deletes it so you pay the full price anyway. Very disappointed with Boots! A poor way to treat customers. My advice is to shop elsewhere.