Boots Chemist - Craigleith, Edinburgh I had lost my Boots advantage Card. All the chemists were sending me from pillar to post. Couldn't get through to Boots customer Service by phone at all. Tried to request a new card online but it was not transferring points from old card to new card. I kept getting told only way was to phone. Frustrated I went into Boots at Craigleith, Edinburgh today. The girl at the pay counter was helpful and got Brian Macher to help me. Brian was so helpful and resolved the problem. I now have a new card, points transferred and happy. Thank you Brian for your excellent customer care - very much appreciated. Thanks again.