I order my perscription on line which is confirmed and I collect from the pharmacy, for years they intermittently could not find my perscription in store or denied they had received it causing frustration and time wasted. This improved over the past year. Now I am not being text to say my perscription is ready because it is neglected 😩, last time I waited a week and when I went in the branch it was “waiting approval “ , my last perscription was approved on the 26 Sep, today is the 7th Oct and still my perscription is not ready! I emailed Boots customer service twice in the past 4 days to identify the cause plus correct and predictably they are not responding although I have a case number. My GP practice will only issue monthly repeat prescriptions so I ran out of medication a week ago. This is very bad of Boots pharmacy! I went with Boots because I thought they were reputable they proved to have poor transactional process instead for YEARS! On the plus side they have forced me to do what I should of done years ago and that is register with a pharmacy that has a high ranking (unlike Boots) who deliver “Direct” , goodbye Boots 🥾
1 month ago
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Boots has a 2.83 average rating from 1,483 reviews

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Alice, Customer Support

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