Have been trying to pursue a refund for weeks. Have sent multiple emails. Initially I got reply that either failed to understand my week or asked me a further question. Then finally someone asked for specific details about the order in order to process the refund, which I supplied, but she didn't reply. I then sent the entire conversation threat to the initial email. 7 days later no reply. I sent another email and called,v held on for 20 minutes and was cut off. I'm still owed money. I will never order from Boots online again, ever. They used to have such a good reputation but it is being slowly eradicated by this appalling team.