Get your act together Boots! Your Kings Lynn branch has both audiology and optometry depts. I have no problem with the professionals that treat me. the issue is actually getting to meet them! I had naively assumed that with the prices involved Boots would strive to provide a worthy administration back-up. Not so! On the optical side I have had 3 appointments nullified and in the most recent case turned up for a fitting (checked by phone) only to find no record existed. When the glasses were finally located it became obvious that an appointment existed but was seemingly allowed to disappear? On the audiology side, having EVENTUALLY secured a hearing test I opted for new hearing aids However, in order to get those fitted I suffered 2 last minute cancellations (no explanation provided) and had to resort to contacting Boots HQ Llandudno before success was achieved. During the course of that extended dialogue it transpired that the 2 parts of the KL store are not integrated. From a customer perspective this is unacceptable. Interdepartmental power struggles are not the concern of the customer and should be stamped on! The Boots Vision and Values Statements include:- "Our people and our customers inspire us to act with commitment and passion" So get inspired. Start overhauling your administration procedures and get recruiting