I ordered some perfume for my wife two weeks ago. I was advised I could collect the perfume from their store on Friday 3rd of December. I went to the store to collect the perfume on the day stated to find the perfume had not been delivered. I sent an email to Boots customer services the same day and in reply was advised to give it another 72 hours for the delivery to materialise. 72 hours passed and I have therefore emailed customer services twice to ask for a full refund, this is a Christmas present and thefore I need to look at something else. To my disgust Boots have not replied to those two emails and this is not acceptable. Shame on you Boots!!