If it was possible to give this 0 stars instead of 1, I would. I'm writing this review in hopes that Boots may read this and actually reach out to me. I purchased an item online in their Black Friday sale for Click and Collect - with an anticipation this would be in store in a few days. No later than 06/12 according to their e-mail. It's been more than a fortnight now and absolutely no communication from Boots about my item. I've attempted to call (but the wait time is over 40 minutes, and I still can't get through), I've attempted to e-mail (but no response). I'm beginning to suspect this Black Friday sale may have just been a scam. @Boots - if you're reading this, where is my item?