visited Brent Cross branch and decided to top up phone. Queued at tills near pharmacy only to be told we don't do phone top ups. I had topped up phone previously at these tills. There is an older member of staff that has no problem with this. But the staff last week, couldn't be bothered to look on till even. Shoddy customer service. There should be a sign at least saying no mobile top ups here. But Boots don't care about their customers. I just put my basket items down and walked out.
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