Similar experience to others. Ordered £160 worth of products for Xmas presents and payment was taken the same day. Was advised that delivery would be 3 days then didn't hear anything. Emailed them on 14/12 querying the order then have heard nothing since except for being given a case #. I have just spoken to a customer service advisor and have been told that the order has been lost in the warehouse and that I can have a refund. Great - 2 days before Christmas and I have no presents for my daughters. Lack of communication is disgusting and the company's response was a joke. Never entering a Boots store again and I will advise friends/relatives to do likewise.
9 months ago
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Boots has a 2.7 average rating from 1,618 reviews

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