Anonymous
Boots, The Peel Centre,Yeovil. When I arrived at Boots today there were no trolley's. The baskets were too small for what I wanted to buy so I used my own bag to put my products in. I made no secret of it. I was asked by a staff member if I wanted a basket. I said no they were too small, there were no trolley's plus there were family members in there who I wished not to see what I was buying. Also due to COVID should I have to touch things after other people?So I was followed around, I had great fun. Then when I got to the till I removed my mask, just to ensure they could see my face, I don't want them to forget me in a hurry. When I got to the till the girl asked if I had something in both bags. Not that it was any of her business but I had a return to make elsewhere in the other bag. So I said loudly that I had great fun being followed around the store, unlike everyone else I was willing to show my face in public and could she show me how to use the Advantage card offers on my phone, believe me EVERYONE heard,the staff looked embarrassed and shocked that someone might actually enter a shock with a FACE, Wow and only a few years ago every other person is n the store would have been treat like a criminal for hiding behind a mask! I made sure that the girl on the til could see that I had enough on my advantage card to cover the £65 quid bill, although I wasn't using it to pay for the purchase today. Basically I spend a fair amount in Boots and have collected quite an amount in points, seemingly though it makes more sense to follow people around the store, disturbing their shopping than to have someone stand at the door and ensure they go to the till and pay before leaving. What's even more laughable is that it is the half price sale. It doesn't actually matter how much something costs if you're going to nick it! It was the company's loss because I was going to buy some perfume for myself and some Dior Sauvage for my son's birthday as well but I'll order that from elsewhere online as I dared not enter that department. Boot's customer service is appalling. Just because I don't dress like I have money doesn't mean I don't. If you work hard for a living, but don't like wearing tweed don't spend your money here, I'd give zero stars if you're could but for the pleasure of shaming them it's worth the star!
8 months ago
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