I ordered and paid for a gift online for my friends birthday. I paid for next day delivery however it did not arrive till day after. I contacted Boots to reimburse the charge. However they refuse to deal with me because I got the parcel delivered direct to my friend saying I am not named! They sent the confirmation of order to my email and my details are on the billing address so I find this ridiculous that they expect my friend to deal with my complaint To top it I tried to call the complants lune and was put in hold. After about 20 mins I hung up but because it is an 0844 number it is not included in mobile package so I was charged £4.71 extra