The horror of Boots.com. My mother, 77 years old, accidentally pressed delivery instead of collection - so was charged £3.75 for delivery. She saw order email details, realised mistake, called Boots immediately (within 5 minutes) was TOLD best thing to do was to NOT accept delivery and then she would be refunded in full. LIARS! Boots are REFUSING to refund the £3.75 delivery charge!!!! HORRID disgraceful company. The delivery cost to them would have been less than £3.75....so they lied to my mother & profited a couple of quid. SHAME ON YOU! YOU ARE DISGUSTING! This is illegal - in the UK have 7 day right to cancel a contract & receive a full refund. CRIMINAL BEHAVIOUR. Named and shamed. Order Number 472799692. SHAME ON BOOTS.COM