To say I'm disappointed is an understatement. Myself and my partner are expecting our first baby and we had our hearts set on the joie signature finiti pushchair. After researching for weeks we were ready to purchase from our local baby store but my sister informed me that boots had a sale on and the pushchair was €130 cheaper on their website. Obviously we jumped at this opportunity and we paid for the pushchair in full. My partner received an email stating that our order had been processed and it was on its way to the warehouse. Two days later, on a Saturday morning he received another email stating that our order had been cancelled. I was disgusted and confused as the full payment had been withdrawn from him account so why was our order cancelled 🤔!!! I contacted them and eventually I got a reply saying there had been a technical issue at the time of purchase and that was why our order had been cancelled and that we would receive our money in 8 working days. Naturally I found it a bit unbelievable that we received an email to say the pushchair had been sent to the warehouse and now all of a sudden there was "technical issue". The funniest thing about all of this is they actually wrote " feel free to reorder from us". What a joke!!! The service was appalling and they took what should be an exciting experience and ruined it for us. See how quick they were to take our money but not provide us with what we bought. I wrote a response to their email and still haven't heard back from them. What sort of customer service is that? what I wanted was them to replace my order at the price I was getting in the first place,not place it again for €100 more. This screams scam to me!! Anyways, for anyone thinking about placing an order with boots be very careful and prepare yourself for disappointment and terrible aftercare.