Is it possible to give a negative score, because that's what I would give. Just trying to track an online order for LFT's, which I think is quite important (yes that's sarcastic). The virtual assistant doesn't appear on Firefox browser. When I got it on Chrome it couldn't help with the order number. The testing kits were supposed to be delivered to store today (or earlier). No text or email to let us know if they've arrived. So I'll have to go into the store tomorrow to find out, as nobody there seems to have a clue. If they're not there, I will be claiming travel costs in the small claims court. We need some LFT's. WTF is Boots doing ? Useless. If the LFT's are not available for a few days, at least tell the truth. Don't say they will appear next day, when they won't. Ridiculous. Good job Alan Sugar isn't opposite whoever the useless managers are, because you'd all be fired.