Boots lost my parcel on the way to Royal Mail. The customer service manager I spoke to was sullen and antagonistic, continuously repeating the company line. I was offered a full refund (and no items) or a replacement order with standard delivery. My parcel that should have arrived last Saturday will now (God willing) arrive on Friday (a week later). IF they don't lose the parcel again. Every single Boots.com order I have made in the past was at least 1 day late. This isn't how you treat customers. A good customer service would have apologised profusely and offered to fix it by offering next day delivery or offering a rebate on the order or any number of things. But they didn't. I won't order from Boots again. I hope you don't either. There are many better places were items arrive on time and if they don't, at least they fix it.