I had an urgent vaccine appointment booked at 426-427 Strand, London Boots only to find out that the pharmacist didn’t show up at work and nobody had the courtesy to cancel the appointment or make a phone call to let me know. There was no manager on site as well, the whole pharmacy was in the hands of a young substitute not employed by Boots who was not allowed to do anything. The customer service was even more shocking. A lady called Christine answered my call, she was incapable to perform even a basic task, unbelievably rude, unprofessional and totally out of line.
1 month ago
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Boots has a 2.8 average rating from 1,611 reviews

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Alice, Customer Support

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