Appalling arrogant customer service by the staff assigned at the cosmetics and perfume section at Boots Queensway London W2 6LS. I picked up my online order from the shop and discovered that there is one item missing and told it to the staff at the till. Then we went to this "senior acting arrogant staff" who asked the other staff from the till if she saw me opening the pack, if she was sure I opened it in the shop... it wasn't even 5 mins that she handed it to me... this arrogant staff made me feel like I'm not telling the truth... "no sorry for the missing item... just making sure that I'm telling the truth"....the missing item is a pack of baby cotton wool pads and luckily I got a very small bag... disgusting customer service!!!