Appalling service yet again from Boots Trinity Leeds store, the most consistently badly managed store I've ever had the bad judgement to use. Following a fiasco when collecting glasses & the stor opulent open because the pharmacist was (very!) late for work, made an appointment for an eye test on this week only to be told after a 20 minute wait that the opticians weren't working that day!!! A complete waste of time off work, time travelling into Leeds & money for parking, plus this was the last day to reclaim £100 in optical care for 2015 so it really has cost me dearly. The advert is right, I really should have gone to specsavers and now I will.