Anonymous
We were unable to use our gift cards in store and when we tried going on line, met with an error that meant the order couldn't be processed. Having eventually managed to contact customer service, which is worse than useless, we were told the matter had been resolved. I've just tried to reuse the £25 gift card to be told it's empty. Clearly it isn't because we haven't been able to use it. The online service is appalling, as is customer service. Most unhelpful and frankly useless. Effectively, Boots have our £25 somewhere but we have no goods. Definitely stay well clear of them.
1 year ago
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Boots has a 2.7 average rating from 1,769 reviews

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