I was advised to collect my order in store Wednesday afternoon. Unfortunately, the goods had not been "checked in" at that time. i was unable to wait, so advised i would call in 7 days later. This time unable to find parcel, advised it had not been checked in. I explained I can only get out when i have a paid Carer for my husband. They looked into it further, then phoned Boots.com This time I was eventually advised the item was "lost". Two wasted visits. They reordered, then was told to call in within 2 weeks. I explained this would not necessarily be possible, as I have food shopping to do, and had already wasted two journies into the store.Emails back and forth, but getting conflicting answers quite unpleasant too. I have been messed around by what appears to be a very unprofessional company. i had to pay delivery charges for an item that should be in store anyway !! So unhelpful, and not a way to keep customers.