Jemma Moriarty
Terrible customer service. Tried to order a high value item which my account kept failing validation. Spoke to numerous people with only one person attempting to help but then once that didn’t work a promise that the customer service team would look into it and sort it out. A terrible reply back from them, apparently a manager, no explanation as to why, basically just a tough luck attitude. Baffles me why they wouldn’t have a system that gave an explanation as they lost £700 worth of business with myself unless they just didn’t want to give me the advantage points. After this experience I think I will just make a point of shopping elsewhere as always considered boots my first point when it came to toiletries etc.
5 months ago
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