I ordered from the Boots website and they sent me the wrong products.When I contacted CS they asked me to send the parcel back. I never heard from them again. After a month of chasing my refund they emailed back and said the parcel didn't have the correct weight and that they won't refund me. Nice way to increase income. If you didn't know it was Boots you would think it's a scam! When I sent a formal complaint I received a standard reply saying: Thank you for your feedback. And that was that. Money gone! I am absolutely furious.
