Very bad customer service. I couldn't believe when I was refused a refund for no reason- the only big company in UK who doesn't do 30 days refunds! After ordering from boots I changed my mind and asked them for refund in the Stratford Westfield Store and they tell me NO 'you should contact customer service'.... There is no chat on the website, no reply to emails... I have never been refused a refund of unopened new products in UK. Avoid at all cost! I will never will shop there again! And I was a really good customer , last two years I spent at least 2 800 pounds there! Never again!