I have been trying to get a refund for an item I never collected from Boots, they have been really difficult and tried to avoid giving a refund, now been told another 30 days for an item I never even had. What a shambles, shocking customer service, ignoring my emails and not replying to FB messages in a timely manner. I wonder how many refunds are stashed in their bank that should be back to customers. This should be illegal
