Did an on line order and chose click and collect date to coincide with a date I would be in store location ( helping with carbon footprint). Didn't hear anything on date so called in to store anyway. Told by store staff that my order along with seven others had been 'lost'. Store staff couldn't do anything as ' nothing to do with them'. Customer service absolutely abysmal. Just said I had to wait another 7 days. Why? Could customer service not have emailed me? Will never shop in Boots or use .com ever again
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