I received an on line order on the 16th October. I could smell acetone when I opened the order I found an OPI nail varnish had broken and covered the contents. I immediately contacted customer services and was advised to complete a returns form on line, which I did, and return the items for replacements or a refund. I did this and kept the proof of purchase which I emailed. It is now the 26th November. Initially I gave Boots a couple of weeks to send me replacements. I did not hear from Boots so I began contacting them. I always get friendly helpful staff who apologise and appear to be able to help but unfortunately nothing happens. It has been escalated to a manager but still no refund (I have given up on receiving replacements) the value of the order was £148 it is now 6 weeks and I am still waiting. It is completely unacceptable and surprising from what I believed was a reputable company.