Deeply Disappointed and Outraged by Staff Behaviour at Boots Tottenham Hale, I am writing to express my extreme anger and disappointment regarding an unacceptable incident that took place at your Boots store located at 2, Tottenham Hale Retail Park, Broad Ln, London N15 4QD. My wife and her mother were treated in an appallingly rude and aggressive manner by the store manager. The way they were spoken to was completely unprofessional, demeaning, and utterly disrespectful. There is absolutely no justification for treating customers—let alone women—with such hostility. Let me be clear: this type of behaviour is inexcusable. I wonder if the manager would have dared to speak that way had I been present. It’s deeply disturbing to think your staff might be selectively confrontational, depending on who they think they can intimidate. Needless to say, neither my wife, her mother, nor I will ever step foot in that store again. You have lost our business permanently, and I will make sure others know what kind of treatment they may face at this location. I expect this incident to be formally investigated, and appropriate action taken. A store manager represents your brand, if this is the standard of conduct you accept, it speaks volumes about the wider culture at Boots.