I wanted to purchase a pair of Joules sunglasses. I purchased on line and the item arrived through my letterbox 'loose' (no case), scratched lens (unsurprising given no case) and WITH SECURITY TAG ON!! I first contacted boots by telephone ( my cost), then 3 times by email and finally got a response telling me to take them to a nearest store (8 miles away plus parking cost!!). I am now £70 missing with an unusable pair of sunglasses. Pretty well the WORST customer experience I can remember. Please SORT IT OUT BOOTS! Refund and collect, entirely your fault!
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