What an absolute disaster. Received their Christmas catalogue - an item in there states available in selected stores and online only. Spent an hour trying to order it online but without success. 10 tweets, an email and a phone call later I've been told you can't order it online?! Why list in your book for the world to see that it can be ordered online. Customer service is very slow at replying, judging by what other people have said, it appears that if they don't know the answer they just simply ignore you! Oh and I wouldn't bother with the app! It just links you straight to the website..just seems so pointless.